24/7 plus one

Business process outsourcing services provider 24/7 Customer, and online conversion solutions provider LivePerson, Inc. today announced a strategic partnership. 24/7 Customer will integrate LivePerson’s comprehensive Timpani platform with its customer lifecycle management framework to support and manage all online customer interactions, including live chat, email and the self- service / knowledge database.

“This partnership represents the next logical step in the evolution of engagement marketing," said Brian J. Bingham, Director, Global CRM & Customer Care BPO Research, IDC. 24/7 Customer co-founder / CEO P. V. Kannan, meanwhile, promised that “We will provide an innovative, multi-channel solution that combines on- demand analytics with the power of engagement marketing delivered through our multi-shore contact service centers.”

LivePerson’s comprehensive software platform known as Timpani, is a fully integrated multi-channel communication solution that seeks to facilitate real-time sales, customer service and marketing. Timpani delivers tools that support and manage online customer interactions including chat, email and self-service / knowledge base. Founded in April 2000, 24/7 Customer employs over 7000 in its India, U.S. and UK offices and its nine global delivery centers in India, the Philippines and Guatemala. The facilities support approximately 9,000 seats and handle over eight million transactions per month. In 2005, 24/7 Customer was rated in the top five best contact centers in a survey by neoIT and CMP Media and was named Best Young Company in the services category by TiE, USA.

In 2006, 24/7 Customer was ranked the fifth top call center in Business Week’s "Hot players in the offshore outsourcing world.” Founded in 1995, LivePerson is a provider of hosted solutions for managing online customer interaction. More than 4,000 companies employ LivePerson solutions, including EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon. LivePerson is headquartered in New York City.