Parature Receives 2009 CRM Service Rising Star Award from CRM Magazine
Parature Customer Serviceâ?¢ Software Recognized for Product Innovation
Vienna, VA (April 15, 2009) – Parature, a global leader in on-demand customer service software, announced today that CRM magazine has named Parature a 2009 CRM Service Rising Star for recognizing the value of the small opportunities, as well as the large; for including the user in user support; and for giving its customers the customizable service-and-support product the industry deserves.
“Parature is honored to be recognized for its product innovation and is a proud recipient of this renowned CRM magazine Rising Star Award, stated Parature CEO and President, Duke Chung. “Parature is committed to setting the standard for support teams worldwide and will continue to bring the most innovative products to market. Our customer service software suite, which integrates a customer portal, knowledgebase and ticketing in one dynamic, tightly unified system that can manage all the support needs of any organization, provides the smartest, most efficient way for organizations to support their customers.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“CRM magazine is pleased to present a 2009 CRM Service Rising Star Award to Parature, a customer service software provider that is seeing explosive growth and is raising the bar in its service-related customer relationship initiatives. These efforts are helping companies streamline business processes, maximize profitability and provide more value to customers,” said David Myron, editorial director of CRM magazine. “Congratulations to Parature, may it continue to raise the standard of CRM excellence.”
The 2009 CRM Service Awards will be presented at the CRM Evolution 2009 Conference at the Marriott Marquis in New York later this year. An expanded version of the results has been published in the April 2009 issue of CRM magazine. The awards package was unveiled online on April 1, 2009, at www.destinationCRM.com.
Source: Parature