Parature and Aria Systems Announce Strategic Partnership
The Global Leader in On-Demand Customer Service Software Partners with the Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions
Vienna, VA (October 27, 2007) – Parature, a global leader in on-demand customer service software, announced today a referral partnership agreement with Aria Systems, the leading provider of on-demand subscription billing solutions. Parature and Aria, both best-in-class software-as-a-service (SaaS) providers, have a significant focus on the fast-growing interactive media and online gaming markets.
“As the global leader in on-demand customer service software, we are delighted to embark upon this partnership with the first and most experienced SaaS billing provider,” said Chuck Coulson, Parature Vice President of Business Development. “Parature is the fastest growing customer service and support software company in the United States, and this partnership is a logical next step to expand our presence in interactive media communities, virtual worlds and the online gaming industry as a whole.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
“Aria System’s work with Parature embodies our commitment to creating the most robust customer lifecycle management environment possible for our clients,” noted Edward Sullivan, president and CEO, Aria Systems. Sulivan added, “Parature’s powerful customer service, support, and communications solution complements our world-class billing platform extremely well. Based on input we’ve culled from the market, companies assessing the space will be delighted with this development. We look forward to going to market with Parature.”
Source: Parature