Parature Webinar Explores the Future of Great Service across College and University Campuses
Industry Thought Leader Nancy Rubin to Discuss How to Deliver A+ Service to Faculty, Staff and Students While Reducing Costs
Vienna, VA (July 25, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering higher education customer support professionals tips and techniques for increased effectiveness within their support teams. The webinar entitled “The Future of Great Service at Colleges and Universities – How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs” will be held on Wednesday, July 25, 2007 at 2:00pm EST. To register for the webinar, please visit
www.parature.com/res_webinars.aspx.
Colleges and universities, today, are facing a generation of students, faculty and staff who rely on cutting edge technologies. These institutions are consistently challenged by the hundreds of questions submitted by students and staff on a daily basis and the burden of answering them within required timeframes. In addition, the rising occurrence of online class participation has driven the need for effective and efficient support to the forefront. To optimally support students, faculty and staff within this ‘techno era,” support calls and email must be reduced, and 24/7 online support must be enabled. “The Future of Great Service at Colleges and Universities – How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs” will feature Nancy Rubin, Consultant, Small Business Development Group – Florida Atlantic University sharing her insight and discussing solutions to the support challenges that plague colleges and universities.
This webinar is the second of the monthly Parature “Best Practices in Customer Support Webinar Series” designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to improve support efficiency, reduce costs, and enable customer self-service. Each session follows real-life customer scenarios focused on the challenges and issues customer support professionals face on a daily basis. To register for one or all of the webinars in the series visit:
http://www.parature.com/res_webinars.aspx
Source: Parature