Our Lady of the Lake Regional Medical Center Replaces Peregrine with Parature’s Help Desk Support Solution
McLean, VA (May 31, 2005) – Parature, a leading provider of award winning, on demand customer support software, announced today that Our Lady of the Lake Regional Medical Center, a healthcare provider that serves the Greater Baton Rouge area, has replaced Peregrine’s Service Center with Parature’s Help Desk Support Solution. Our Lady of the Lake Medical Center began to seek a new solution due to barriers to flexibility and high maintenance costs. After an extensive evaluation process which included solutions from BMC Software’s Remedy (NASDAQ: BMC), HEAT and FootPrints; Our Lady of the Lakes selected Parature’s Help Desk Support Solution for their ease of use, competitive pricing and robust feature set.
“The biggest obstacle we experienced with Peregrine was its inability to adapt to our changes as we continued to grow,” stated Shannon Simpson, Director of MIS at Our Lady of the Lake Medical Center. “We are confident that Parature’s wide range of modules which include self-service customer support features will provide us with an immediate return on investment.”
As a medical institution, Our Lady of the Lake required certain features to address their internal support needs. “Because we are in the healthcare industry, it is critical to categorize our support problems and prioritize them appropriately. Parature’s skills based routing and time sensitive alert features allow us to effectively manage our support process,” concluded Simpson.
“Our Lady of the Lake is a great example of how the healthcare industry can address their support needs through Parature,” said Duke Chung, CEO at Parature. “Having several clients in the healthcare arena, Parature has developed robust security features and deep audit trails that can best serve their needs and requirements.”
Source: Parature