CRM Sherpa Maximizes CRM Investment
Huber Engineered Woods, a Charlotte, N.C. based building products firm, used Customer Connect Associates when they were ready for a CRM solution and Customer Connect used Salesforce.com. Huber then realized their weakness and went back to Customer Connect for their package of special services, a package Customer Connect calls CRM Sherpa. CRM Sherpa provides customizable services in the areas of consulting, support, training and information technology; services that will help a CRM user maximize the success of their solution. Many times, companies will purchase a high-powered CRM solution that could do wonders for their business only to find that they are ill equipped to use it to its full potential; that’s where a product like CRM Sherpa becomes an invaluable part of the CRM solution. According to Geoff Ables, president of Customer Connect, “CRM Sherpa gives them the ongoing services that they need to make the most of their investment.”
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