Blogger ranks some CRM Systems

Blogger Dave Rosenberg over at InfoWorld has taken it upon himself to evaluate a new CRM system, reaching the final round of the mock competition today. Rosenberg takes a look at NetSuite, Oracle, Salesforce.com and SugarCRM.

With scores given on a scale of one to ten in cost, ease of integration and features categories, Salesforce.com rose to the top of Rosenberg’s list. Despite the fact that Rosenberg finds them too expensive, their perfect score in features and nine mark in ease of integration won Salesforce the gold medal here.

While Rosenberg guessed the Salesforce solution might even be excessive for the purposes of InfoWorld’s would-be switchover, he simultaneously praises its features. Salesforce also, he notes, carries a reputation about as huge as their advertising costs. Close behind was SugarCRM. Despite the fact that InfoWorld has no use for source code utilization, SugarCRM makes up ground through its low cost – lowest of the compared four and has a compares with Salesforce.com in terms of feature parity.

Salesforce APIs are nicer than SugarCRM’s, though, notes Rosenberg. NetSuite finished third, but Rosenberg offers little in the way of helpful commentary, griping instead at the company’s marketing team for not providing prices on their website. Oracle finished far far behind the rest in Rosenberg’s tournament.

While the firm scored a perfect ten in the features category, it bagged an absolute zero in cost. Its ease of integration, meanwhile, was tagged a two. Indeed, Rosenberg notes that pricing for the Oracle solution evades exactitude. Rosenberg praises the Oracle license but notes the complexity of the Oracle system.