That’s Mister Rogers to you

Amdocs, a provider of software and services to enable integrated customer management, and Canadian communications and media company Rogers Communications today announced that Rogers will implement Amdocs CRM across cable, wireless and telecom lines of business. This implementation is part of Rogers’ integrated customer management strategy rollout which involves upgrading its entire telecom system currently boasting ten million customers.

Communications services offered by Rogers include cable TV, high-speed internet, wireline and wireless. Rogers strives to ensure a consistent customer experience across all those services. Providing a single view of the customer is part of ICM strategy providing a framework to organize a company’s infrastructure and resources around customer needs and the customer experience.

Rogers is currently using Amdocs billing software to support its various lines of business. Rogers Communications Inc. is a diversified Canadian communications and media company engaged in three primary lines of business: Rogers Wireless, the largest wireless voice and data communications services provider in Canada and Canada’s only carrier operating on the GSM technology platform; Rogers Cable and Telecom, Canada’s largest cable television provider; and Rogers Business Solutions, a national provider of voice communications services, data networking and broadband Internet connectivity.

Amdocs is a software and services provider that seeks to accelerate implementation of integrated customer management by the world’s leading service providers. Amdocs boasted revenue of more than US $2 billion in fiscal 2005 and has 13,000 employees in fifty-one countries around the world.