eGaining ground in Europe

eGain Communications representatives have announced the future opening of a new office in Amsterdam, Holland in order to increase the firm’s European presence. European headquarters will remain in in Slough, UK, with the Amsterdam office seeking to “help fulfill the growing need for multichannel customer service solutions for enterprise clients in Europe.”

eGain’s Amsterdam team will focus on developing the business across northern and central Europe, while providers local support and professional services to regional customers. “Our office in Amsterdam will enable us to bring the cost advantages of eGain’s proven global operating model to our clients,” claimed eGain Europe vice president / general manager Andrew Mennie. eGain already has a long list of blue-chip clients in the UK and continental Europe, including ABN AMRO, Vodafone, HMV, RDW, Barclays, TRW and Virgin Mobile.

eGain also announced the recruitment of a homegrown senior marketing manager for EMEA from Holland, who will be based in the UK office, but did not name the party.