Not a Momenta too soon

Britain-based software provider Respond has announced that Momenta, a consultancy and outsourcing services provider for the financial services industry, has invested in its complaint and feedback management software to automate the complaints management process for outsourced clients.

The deal marks the beginning of a strategic business partnership between Respond and Momenta. Respond is a firm that hawks software to solve problems in enterprise complaints, feedback and customer service. The firm focuses on the high-profile financial services sector and the highly-regulated public sector. Momenta is a British service provider to the financial services industry, including in-house and outsourced consulting "designed to help businesses capitalize on market opportunities while ensuring their operations and products are compliantly structured.”

Under auspices of the agreement, Respond software will be implemented to manage the complaint process and business review operations. Momenta client engagement director Steve Johnson hinted at further agreements between the two firms, saying that "There is a lot of synergy between the two companies.”