CRM Software Comparison

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Vendor	C2CRM	Salesforce.com	NetSuite CRM
CRM Software Comparison
Company Logo
Product Name	C2CRM	Contact Manager Edition Group Edition Enterprise Edition Professional Edition Unlimited Edition	NetSuite CRM NetSuite CRM+
Customer Focus	Mid-sized to Enterprise companies.	Salesforce CRM provides strong funcitonality for small, mid-market, and large enterprises.	Fast-growing and mid-sized businesses and divisions of global enterprises.
Technology Model	On-Premise Hosted	Salesforce.com provides its software through a hosted cloud delivery model.	Hosted
Price	Small Business Edition $42/user/month Professional Edition-Marketing Option $52/user/month Professional Edition- Customer Service Option $52/user/month Enterprise Edition $62/user/month	Contact Manager Edition Starts at $5/user/month Group Edition starts at $25/user/month Professional Edition starts at $65 /user/month Enterprise Edition starts at $125/user/month Unlimited Edition starts at $250/user/month	NetSuite CRM+: $129 /user /month (includes maintenance & support)
Highlights	Premier IBM Business Partner. Awards: ISM Top 15 CRM 2009, Customer Interaction Solutions 2008 Product of the Year. Provider of both hosted and on-premise CRM software. Browser-based, simple, affordable.	Customizable CRM application Access to AppExchange, a directory of third-party applications built for the Salesforce environment CRM Markets Award 2009 for Enterprise Suite, Mid Market Suite and Small Business Suite CODIE Award Winner, Best Business Software Solution: Salesforce CRM	With over 6,600 customers worldwide, NetSuite has established themselves as the #1 provider of web-based CRM. NetSuite’s web-based CRM allows for access anywhere, anytime, and is proven to reduce IT costs. NetSuite has received numerous awards, including: ISM’s Top 15 CRM Software Award 2009, the 2009 CRM Excellence Award from Customer Interaction Magazine, and the 2008 Software Satisfaction Awards for Best Enterprise CRM Software and Best Mid-Range CRM Software.
CRM Functionality
Key Strengths	Comprehensive set of extensive modules that let companies easily scale their software based on needs and growing demand. Web-based CRM software that is available both on-premise or via SaaS to provide instant access to valuable customer information. Perfect solution for small to mid-sized organizations that provides more flexibility and capabilities than a basic contact manager, but not as expensive or clunky as high-level CRM solutions.	Salesforce.com enables organizations to increase visibility and drive sales force productivity to increase revenue with an easy-to-use, cost-effective- and quick to implement CRM solution. Salesforce marketing automation features allow companies to execute closed-loop marketing practices to efficiently perform, manage, and analyze multi-channel campaigns Salesforce.com leverages analytics features that provide timely insight and analysis to enhance decision-making. Salesforce provides partner relationship management capabilities that enables customers to make it simple for their partners to access leads, collaborate on deals, and access all relevant information needed to become successful.	NetSuite CRM uses real-time role-based dashboards to drive service, marketing, and sales performance. NetSuite provides CRM software that allows users to gain 360-degree visibility of customer data and interactions. Using automated commission and upsell management capabilities, combined with precise sales forecasts, NetSuite CRM vastly improves sales performance. NetSuite CRM leverages joint lead and campaign management to increase collaboration throughout the enterprise. Complete case management and customer history allows users to improve customer satisfaction and address customer issues quickly and efficiently NetSuite provides a web-based CRM application with complete integration across all business processes, uniting and streamlining the order management processes. NetSuite’s bevy of analysis and reporting features help to measure campaign performance, and to re-direct marketing budgets to create a greater return on investment. NetSuite’s mobile access features allow customers to use the latest CRM technology anytime, anywhere.
CRM Features	Account/Contact Management Custom Dashboards Privacy Controls Activity Management Opportunity Management Lead Management Graphs and Analytics Reporting Email Integration Workflow Data Import Wizard Mobile Access ERP/Accounting Integration Marketing Campaign Management Mass Email Campaigns Integrated Documents and Images Library Custom Report Writer Help Desk-Customer Support Ticketing System Knowledge Base Field Service Project Management	Chatter Accounts and Contacts Marketing and Leads Opportunities and Quotes Jigsaw Business Data Approvals and Workflow Email and Calendaring Content Library Analytics and Forecasting Partners Mobile AppExchange Call Center Social	Sales Force Automation Partner Relationship Management Customer Support and Service Marketing Automation Mobile/Wireless Functionality CRM Analytics and Reporting