Parature Releases Free White Paper on Effective Strategies for Coaching Service Teams to Success
White Paper Explores a Fresh New Approach for Coaching Customer Service Professionals
Vienna, VA (August 18, 2009) –
Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals effective strategies for coaching their service teams to success. The white paper entitled “How to Tell Anyone Anything: Coaching Your Service Team to Success” is available for download in Parature’s white paper library.
Those who manage people know that it is often challenging to provide ‘constructive criticism’ or feedback without causing their employees to become defensive. All too often human nature and an instinctive need to defend ourselves takes over, resulting in resentment or resistance to suggestions for change. So, how can managers give feedback that doesn’t result in defensive behavior and that really changes performance? How to Tell Anyone Anything: Coaching Your Service Team to Success explores a fresh new approach to coaching service professionals. It is an approach based on recent developments in the psychology of how we communicate with each other that focuses on strength-based coaching versus deficit-based coaching. Training techniques that have a track record of creating real performance and behavior change are an invaluable asset in today’s challenging economic environment when customer retention has never been more important. Customer service leaders want their teams to create great customer experiences that increase customer loyalty, but to do this they must have a service team of professionals capable of effective communication. Therefore, it is imperative that they discover an appropriate coaching strategy that will enable them to bring about change and achieve their desired customer retention rates.
“Parature is dedicated to helping customer service and support organizations deliver superior customer service,” stated Parature CEO and President Duke Chung. “We demonstrate this commitment, not only by providing the smartest, most efficient customer service software, but by providing valuable written content as well. Parature has conducted in-depth research to provide relevant and thought provoking insight into industry trends and effective strategies that will contribute to the success of customer service professionals and enable organizations to provide exceptional customer service at an affordable price.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
About Parature
Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, Web-based Parature Customer Service(TM) software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support nearly 20 million end users. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.
Media Contact
Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com
Source: Parature