A bigger kit and Ciboodle in Jakarta

Graham Technology, a provider of customer-oriented business software and services, announced this week that the firm will be undergoing some nice personnel growth, with a doubling of workforce at its Indonesian location to come. The company’s Jakarta office will expand from 50 to 100 employees in 2007; the majority of the new hires will be software developers, with a variety of skill sets being sought.

Graham representatives cite the recent launch and subsequent popularity of Ciboodle as making the expansion possible. Graham launched the flagship product, its customer relationship management software bundle for the multi-channel contact centre, in October 2006.

Promising full integratibility with all contact centre channels such as telephony, web, interactive voice response and instant messaging, ciboodle provides a single interface for contact centre agent/customer interaction. Ciboodle is plugged as “a product of 20 years of CRM and business process management expertise at Graham Technology,” and as a solution to “many of the key challenges facing today’s multi-channel contact centre.”

Graham’s Jakarta office has been promised status as “an important development hub for Graham Technology and will be a valuable project resource for the company’s operations across the globe.”

Graham Technology specializes in contact centre software and services. Graham was founded in 1986 and is headquartered in Scotland; the company today has nine global offices.