A cracker of a Graham deal

Graham Technology, a provider of customer-oriented business software and services, today announced that Standard Bank of South Africa will be employing Graham to provide a contact management solution for its front-office contact centre.

Graham Technology and global IT services firm, Dimension Data, has been chosen to roll out the solution in a phased approach beginning in the first quarter of 2007.

Graham launched their flagship product Ciboodle, its customer relationship management software bundle for the multi-channel contact centre, in October.

Promising full integratibility with all contact centre channels such as telephony, web, interactive voice response and instant messaging, ciboodle provides a single interface for contact centre agent/customer interaction. Ciboodle is plugged as “a product of 20 years of CRM and business process management expertise at Graham Technology,” and as a solution to “many of the key challenges facing today’s multi-channel contact centre.”

Standard Bank of South Africa is reportedly the largest South African banking group and operates in some 17 African countries and 21 others. SBSA employs 40,000.

Graham Technology specializes in contact centre software and services. Graham was founded in 1986 and is headquartered in Scotland; the company today has nine global offices.