A Yankee doodle dandy of a webinar

Another neat-looking webinar is on tap for all those of you into that sort of voodoo (i know you’re out there). Jacada Ltd., a leading provider of unified desktop and process optimization solutions for customer service operations, today announced the webinar entitled “Unified Agent Desktop: The Key to Improving Customer Service Effectiveness.” “Unified Agent Desktop” will feature Yankee Group analyst Sheryl Kingstone as featured speaker. Kingstone will speak on customer service operations and the need for unified desktop solutions.

The topic kicks off from a recent Yankee Group study, which showed that 72 percent of contact centers have failed to achieve a single view of their customer despite significant investments in customer relationship management solutions. Whoa. Kingstone will be elaborating further on the survey’s results, strengths and weaknesses in deployment, and associated topics. The webinar will take place on September 6 at 6pm Greenwich Meridian Time. Registration may be done at www.jacada.com.

Sheryl Kingstone is the Yankee Group program manager for the customer-centric strategies decision service, a service designed to assist in improving customer loyalty and acquisition. Kingstone researches and writes on top trends in marketing, sales, CRM application and delivery strategies. Headquartered in Boston, Mass., Yankee Group calls itself “the expert in navigating the global connectivity revolution.”

Yankee Group has consulting offices in North America, Europe, the Middle East, Africa, Latin America and Asia-Pacific. Jacada is a provider of unified desktop and process optimization solutions for customer service operations. The firm’s flagship offerings are Jacada WorkSpace, a unified desktop for contact center agents, and Jacada Fusion, a process optimization for customer service centers.

Founded in 1990, Jacada’s clientele base today includes over 1200 customers worldwide. Jacada has offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany.