Accenture, a Leader according to Gartner

Accenture has been positioned in the “Leaders” quadrant in Gartner Inc.’s 2006 Customer Relationship Management service provider marketplace analyses for Europe and North America. For its recently published “Magic Quadrant for European CRM Service Providers, 2006” and “Magic Quadrant for CRM Service Providers, North America, 2006” reports, Gartner evaluated vendors across Europe and North America on their ability to execute and their completeness of vision.

The two sets of criteria were then evaluated together, providing a view of how well each service provider performed across a spectrum of services and of how well each is positioned for the future. Gartner positions a vendor in the “Leader” quadrant when its assessment of those companies reveals the company to be “performing well today, [to] have a clear vision of market direction and [to be] actively building competencies to sustain their leadership position in the market.” Gartner, which uses client references as part of its evaluation of the service providers, undertakes this annual assessment to provide enterprises with data and analysis to help clients select their CRM service providers. The Magic Quadrant is a graphic representation of a marketplace at and for a specific time period.

The analysis depicts how certain vendors measure up against criteria for that marketplace, as defined by the Gartner Group. Accenture is a global management consulting, technology services and outsourcing company. The firm boasts more than 129,000 clients in 48 countries, with net revenues of US $15.55 billion for the fiscal year ending August 2005.