AMC also builds for mySAP

AMC Technology, L.L.C., a provider of multi-channel integration solutions for contact centers, today announced the general availability of application adapter mySAP 5.0 Interaction Center WinClient.

In supplement to existing AMC Technology solutions for SAP Interaction Center using SAP ICI or SAPphone, AMC’s new product adds an enhanced agent dashboard. The new solution leverages AMC’s Multi-Channel Integration Server and a wide variety of connectors from CTI vendors.

For customers currently using multi-channel interaction center functionality within CRM 4.0, AMC will offer an upgrade incentive.

Founded in 1995, AMC Technology, LLC, is a provider of multi-channel integration solutions that seek to assist contact centers in more efficiently managing customer interaction and customer service. AMC integration solutions are deployed with CRM application providers including SAP, PeopleSoft, Siebel, Microsoft and contact center solution providers including Avaya, Cisco, and Nortel. AMC Technology is a privately held software development company headquartered in Richmond, Va.