Microsoft Dynamics CRM 2011 Review : So What’s New?

Think you know Microsoft Dynamics CRM? There are some who may suggest that a quick glance at Microsoft Dynamics CRM 2011 introduces you to a few new features that have not been available to users in the past. The good news is that the latest version does offer the interface that is so familiar to users. And, the connected experiences remain much the same. What has changed, however, is sure to extend the value of your Microsoft Dynamics CRM 2011 investment. Check out the new additions to the latest version.

Welcome to the Marketplace in Microsoft Dynamics CRM 2011

It really is all about the apps and what you can find online when it comes to powerful solutions. The Microsoft Dynamics CRM 2011 solution integrates seamlessly with the Microsoft Dynamics Marketplace. This is great news for all users as the online catalog connects you with applications and extensions that are designed to be specific to your industry. This gives you and your users the power to search for applications that will only serve to extend the value of your CRM solution. The collaboration capabilities and enhanced productivity provides a whole new approach to total cost of ownership and according to Microsoft Dynamics officials, this release sets a new standard in the CRM market.

The Interface Benefits and Personalization of Microsoft Dynamics CRM 2011

One of the best things going for Microsoft Dynamics CRM 2011 is the ease of integration the platform offers for Microsoft Office users. Microsoft introduced a new Office 2010 contextual ribbon to benefit clients of the CRM browser. This ribbon is designed to provide a consistent and familiar navigation for all users to enhance their experience. It also ensures enhanced integration between the Office 2010 environment and the Microsoft Dynamics CRM 2011 platform. A little personalization never hurts, either and Microsoft understands how this plays out in the market. Every user wants a personalized experience and this platform makes it happen. All of your users can customize their workspace according to their role and the information they need to capture on the platform.

Forms, Visualization and Dashboards in Microsoft Dynamics CRM 2011

Your users benefit from the forms and views that are available according to their role within the company. This not only streamlines the process, it also ensures protected information is not available to those who are not authorized access. All data is kept inline so that visualization is ensured throughout the organization. And, the dashboards available in the Microsoft Dynamics CRM 2011 platform provide all the information you need in just a glance. Outlook integration eases the process and enables clean collaboration. Goals are easy set and progress easy to track by all those relying on this information to set forecasts and report anticipated success to Wall Street.

Microsoft Dynamics CRM 2011 offers even more benefits than what is listed here, but the point is that Microsoft continues to enhance this platform, building on its success in the market and responding to the needs of all users. The company has also taken some tips from Salesforce.com on how to appeal to the masses. Of course, Microsoft would also like to claim more market share from Salesforce.com, but that is another battle for another day.