Big (five-year) deal

Convergys Corporation, a customer care, human resources, and billing services provider, announced a huge five-year professional services outsourcing contract with VIBO Telecom, Taiwan’s no. 1 3G mobile operator, to manage VIBO’s back office operations. Under terms of the contract, Convergys will continue to manage all aspects of VIBO’s customer care and billing systems. Originally, the firms had signed a one-year deal in 2005.

As part of the earlier agreement, Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO’s third party CRM, activation, provisioning, and partner management platforms. Convergys’ services framework includes managed services, business consulting, technology services, and staff augmentation.

A member of Standard & Poor’s 500, Convergys Corporation is a provider of customer care, human resources, and billing services. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.