Top CRM Reviews

Interview with Gerald Prabhu, Director Strategic Alliances and Marketing, CDC CRM Solutions Pvt Ltd, July 18, 2008, 3.30 pm
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www.mailprint.com – Overcome common marketing hurdles to reach your entire audience with multi-channel marketing campaigns, deployed from Mail Print’s portal, from your CRM system, or automatically using business rules and auto-triggers. Learn more at http or call 800.660.0108.

bit.ly This video dicusses a blog article for a software advisory site, CRM analyst Lauren Carlson recognized Salesforce.com as the leader in cloud CRM solutions. This takes into consideration the facts that are yielded whenever CRM comparison surveys are conducted, including its known premiere status of being one of the first SaaS-based CRM products in the market. Salesforce seems to generate an impression of a user-friendly tool with deep impacts on the business processes relevant to its functions. The good thing about free trade these days is that buyers are presented with options. And with options, more and better alternatives are derived. This way, the common medieval mistake of sticking with what’s prevalent can be avoided. The article draws out a short-list of the possible alternatives that may be worth considering. It is also worthy to categorize this list according to how benefits should be focused. To download our free CRM Comparison and Pricing Tools as well as our article, go to bit.ly
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Web Based CRM Software For any Small Business

Small to Mid Size businesses have a pressing need for a CRM Solution to manage their Customer relationship. Many CRM Software packages exist, but until recently, such tools have been too expensive to be affordable for mid sized Organizations. As a result these organizations fail to deliver exceptional quality services to their customers in spite of having all the intentions to do so.

PMAM has launched its full featured Web based CRM Solution that is ideal for small to mid sized organizations across industries. PMAM CRM brings such tools as contact management, marketing management and lead generation into the hands of small-mid sized businesses thus leveling the playing field of these organizations with the large corporate. PMAM CRM – Web-based CRM solutions is a great solution that not only provides a level playing field for, but also helps startups and small-midsized businesses to get a competitive advantage over their peers.

Though the market is flooded with various types of CRM systems, most of them fail to come to terms with the specific demands of companies. There are different kinds of customer tracking and servicing strategies followed by different companies. But, PMAM CRM is one-stop solution for many problems. Using its free CRM, a company can manage all facets of the sales cycle, ranging from lead management and account management to opportunity management and sales management. This software solution can be implemented by all forms of business such sole proprietorships, small & medium enterprises (SMEs), and big multi-national companies.

The  PMAM CRM – Web-based CRM solution is unbelievably user friendly, particularly compared to most other CRM applications. A web browser is all that you need to get started with PMAM CRM and hence there are not Software or Licensing fees involved. Best…Get Started now, why spend hundreds of dollars on licensing fees for CRM Products when you get everything available to you absolutely FREE.

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The Benefits of SaaS CRM / Lead Management with Lead-Xpress

Companies around the globe are embracing software as a service (SaaS), especially for Customer Relationship Management (CRM) and sales lead management.  The benefits of software as a service are many:

reduced costs
instant deployment
scalability
easy upgrades
measurable ROI
access to information from any location with Internet access and from multiple computing platforms (cell phone to laptop & desktop)

But many companies are finding that when it comes to SaaS CRM actual benefits can be less than expected.  Some of the reasons cited include:

cost increases – many vendors offer a limited version at low cost but require a long term contract, once the companies have their data in the system they find they need features only available in the higher cost version,  additionally many vendors make it hard to extract data once it’s in the system, virtually forcing companies to move to more expensive versions – one of the top vendors lists their introductory version at per user per month and their most popular version at 5 per user per month
unexpected expenses like internal development, deployment and support
long-term contracts that lock you into a minimum number of users so that even if your business has changed and you no longer need all those users you still have to pay for them
steep learning curves and resistance from the sales team to use the tools
requiring multiple vendors to provide a complete solution driving up consulting costs

The primary justification for implementing software as a service was reduced costs but at 5 per person per month the costs can add up quickly.  Add to that the cost of training, consulting, development, deployment, support and additional apps and the costs can quickly escalate.  A company with 100 users at 5 per user per month can spend 0,000 per year in software licensing costs alone.  According to the Yankee Group, software licensing accounts for less than 50% of the cost, this brings the total cost of ownership to well over 0,000 per year for 100 users.

As for adoption by the sales team, recent studies indicate that a majority of sales reps using the brand name CRM products use less than 50% of the features of the system.  The number one reason cited was difficulty using the product.

I was speaking with a software company that had spent 0,000 in development costs on customizing their open source CRM solution.  They had called LeadMaster because they required functionality that their in-house solution didn’t provide.  If a software development company with plenty of programming talent can’t accomplish their goals with 0,000 what chance does the average company have?

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Many companies are finding that CRM is great for managing customer interactions but they were also looking for something to manage interactions with prospects as well.  What they were really looking for was a Lead Management / Opportunity Management / CRM system.  And unfortunately many of the big name SaaS CRM tools fall short of customer needs.

Businesses are constantly trying to find new ways to cut costs while improving productivity. And while the solution eludes many, the all-new Lead-Xpress from LeadMaster provides a Lead Management / CRM solution that truly reduces costs while boosting productivity.  LeadMaster provides an all-in-one solution.  LeadMaster includes Lead Management, Opportunity Management and CRM features.  Some of the LeadMaster built-in features include Email Marketing, Lead Nurturing, Workflow Automation, Outlook Integration, Google Calendar Synchronization, Round Robin Lead Distribution, Duplicate Record Management, Sophisticated Reporting, Report Subscriptions and Automated Task Management to name a few .

LeadMaster’s primary design criteria were ease of use for the sales rep.  The most popular software as a service CRM solution requires a dozen clicks of the mouse to make a note in the system that the sales rep left a voicemail.  LeadMaster has a feature called ‘Click-Actions’ that allows frequently performed tasks to be reduced to a single click of the mouse.  For example, a click action could update the notes, send an email, schedule a callback and add the contact to lead nurturing all with two clicks – a single click of the mouse for the click action and then click go.

Lead-Xpress takes the best features of the LeadMaster Lead Management / CRM system and makes them available for companies to help them manage their sales leads and customer interactions.  Lead-Xpress is the ultimate lead management solution for companies that wish to dramatically cut Software as a Service CRM costs while actually boosting productivity. With Lead-Xpress, a simplified version of the LeadMaster CRM, users can easily receive leads via email and update records via a secure link in their email.

LeadMaster users can easily assign leads to Lead-Xpress users with just a couple of clicks in the LeadMaster system.  Users only have access to the records to which they are assigned.  Lead-Xpress users are sent an email alerting them of the lead including an embedded or hyperlinked web form. This simple form takes seconds to fill out and submit.  The form is customizable and typically requires no training.  This allows Lead-Xpress users to update the Lead Management / CRM system easily within seconds.  With mobile access included for every Xpress user, reps can now update their leads from an Internet enabled mobile phone.

Lead-Xpress clients save up to 90% on their SaaS Lead Management / CRM costs.

Call LeadMaster at (800) 699-4164 to speak with a Lead-Xpress expert. But cost savings are not the only benefits that come from using Lead-Xpress.  Built-in workflow distributes leads automatically so leads can be in a reps hands within seconds of the time the prospect clicks the submit button.  Lead-Xpress allows sales reps to quickly contact their leads.  Leads contacted within the first 5 minutes have a 90% greater chance of connection.  Leads updated in real-time means more accurate data in the system, and accurate data means better reporting and more informed business decisions.  Decisions like which marketing program is generating the most sales.  Better decisions lead to more revenue, and the cycle repeats itself.

Lead-Xpress also saves managers hours per week spent on menial tasks. For those companies that provide leads to outside representatives without providing lead management access, managers have had to both distribute and update leads manually; resulting in countless hours spent sending emails and following up via telephone. Lead-Xpress now automates the process by allowing reps to distribute leads and request updates in seconds through the LeadMaster Lead Management / CRM system.

Lead-Xpress is appropriate for the following types of businesses:

·Companies with outside sales reps

·Companies that want to reduce SaaS CRM costs

·Companies that outsource their lead generation

·Companies that sell products through distributors

·Companies that sell products through sales agents

·Companies that have a widely distributed sales force

If any of the above pertains to your company, call LeadMaster at (800) 699-4164. The savings in time and cost as well as the gains in revenue will be well worth the time it takes to speak with a Lead-Xpress expert.

Instructional video about how to use the “How to log a call from contact page” in the Mortgage Planner CRM.
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Access Sugar from a smartphone or tablet using a native application with offline sync capabilities, which also stores a copy of the CRM data securely on the mobile device. Available for BlackBerry, iPad, and iPhone in Summer, 2011. Android support is coming later in 2011. Included in Sugar Corporate, Sugar Enterprise, and Sugar Ultimate subscriptions, available as an a-la-carte add-on with Sugar Professional.
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Petits coucous de plein de gens. Tu vas nous manquer ! Bonne aventure, mais on sait que tu n’es pas loin… We’ll be there for you.
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Wipro’s monitoring and analysis solution, Social Reputation Management (SRM), is now a rage with its customers. Wipro tells us how SRM helps customers including managing their brand presence and online reputation.

Vision33 customer Mex Grocer discusses their success with the SAP Business One solution, and how SAP Business One has contributed to the growth of their online retail business. SAP Business One is an integrated business software solution for growing small to midsized businesses.
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How to Choose the Right CRM for your Business

Along with the birth of the consulting industry and its continuous rise on the economic ladder is the convergence of Customer Relationship Management (CRM) solutions in the market. CRM or Customer Relationship Management is a solution geared towards effective management and relationship building and strengthening with clients, customers and sales prospects. It is a tool that organizes, automates, and synchronizes business processes.

Acquiring a CRM solution is an investment for the consulting industry, therefore, acquiring the best solution is an important task. A CRM solution is a vital aid in discovering new customers and keeping in touch with prospective clients; increasing customer and sales revenue; effective selling of related and/or premium products; and simplifying marketing and sales processes.

Here are a few helpful tips on choosing the right CRM solution for your business:

When your company’s number one need is acquiring a CRM solution, a critical eye is needed on choosing one because a hasty decision can cause a negative implication on your company. An efficient and thorough research will help.

As always, research is the key. Read about the partner’s history and testimonials. Consider their experiences, customer services and product innovations. Choose a provider that will be able to adapt to the dynamic demands of your business and evaluate them accordingly. Remember, you don’t need a vendor, you want a partner.

BlastSuite Xamun CRM is innovative and adaptive to the dynamic needs of a consulting company. Xamun’s manageable drag and drop dashboard features sales forecast, sales pipeline, activity scheduler, a chat facility and status update and ticketing. No more complicated features and confusing menu selection. By using Xamun, you will breeze through the magic of experience.

Be wary of expensive solutions in the market. Be critical, always weigh your options. An expensive solution doesn’t automatically mean it can perform to your expectations and needs. Always remember to conduct test runs because some solutions have features that you might find not relevant to the needs of your company.

According to Neill Byrne, an industry observer, survey results from Really Simple Systems indicate that “72% of the respondents said that they would be prepared to trade functionality in their CRM systems in their CRM systems.” The elite solution to this has been formulated by Xaun and its less cluttered design with its sleek and minimalist inspired design. By using Xamun, the elimination of the learning curve is also possible. Xamun has intuitive and easy to use features that you will not need to worry about additional costs of trainings.

A consultant’s weapon is knowledge. Choose a solution that provides optimum data security. Xamun values security because we don’t just provide, we are also your partner who value and nurture customer relationship. Keeping this in mind, Xamun runs its security on Microsoft Windows Azure. Xamun has a strict user security to prevent hackers from accessing the application.

BlastSuites Xamun is also coming up with different solutions of which BlastSuite Xamun CRM is one of its three major functionalities. The other two are Xamun Project & Portfolio Management which covers the entire project lifecycle management and provides visibility and Xamun Human Resource Management which offers a full-featured solution for managing the company’s important asset – the resources. These three are centralized on Xamun Decision Support System which is the business analytics and forecasting tool of Xamun. These modules are interconnected and can be integrated according to your company’s needs.

It isn’t about just choosing the right CRM solution for your company. It is about choosing the best and we, the Xamun Team is all about aiming for excellence.

Transform your customer relationships and maximise growth with Ireland’s newest CRM application

With an estimated 1,500 companies going bust in Ireland in 2010 there has never been a better time to ensure relationships with current customers are maintained. BPA CRM facilitates this as it is low cost, easy to use and can be installed much quicker than traditional CRM software with the same benefits. This means there is less risk and ROI is realised much faster, while the application is 100% customisable having been built on top of Microsoft SharePoint. ERS Computer Solutions experience of deploying and customising both SharePoint and CRM based platforms as a Microsoft Gold Certified Partner, ensures that the skills, resources, experience and knowhow are available in Ireland to deliver leading edge solutions using the BPA applications.

Boris Lutz, Managing Director of BPA Solutions cited this as a major reason for the partnership exclusivity; “ERS is the right partner for BPA in Ireland because they have strong SharePoint competence plus extensive business process knowledge around CRM solutions. They understood the capabilities of the BPA xRM application platform immediately which was a key area we looked at in our selection process. We are delighted that we have a strong partner like ERS in Ireland, who share the same philosophy as BPA in delivering solutions that cover 80% of the needs at 20% of the costs, giving the highest levels of user adoption”.

With organisations from all industries focusing on lowering operating costs yet still attempting to grow it is important that the right solution is in place to properly manage the customer care, marketing and sales processes. BPA CRM can ensure that they not only retain their existing customers and create targeted campaigns for potential new customers, but also gain access to critical business information enabling them to make high level strategic decisions.

Speaking about the new partnership, Managing Director of ERS Computer Solutions, Colm Stafford said; “We are delighted to have been selected by BPA Solutions sarl as their exclusive partner here in Ireland. ERS have over 25 years experience in delivering IT solutions to customers throughout Ireland, and we view the BPA CRM application as a key product within our portfolio of solutions. Our expertise in the areas of SharePoint server, CRM solutions and the .NET development platform makes us the ideal partner to design, deliver and support a wide variety of solutions that BPA CRM can address. BPA have a tremendous development team and an exciting range of products in the pipeline which we plan to launch into the Irish market this year”.

BPA CRM also provides a more comprehensive set of features when compared to many of its more expensive competitors, especially when its tight integration with the Microsoft SharePoint platform is taken into consideration. SharePoint is a fully fledged content management platform, providing a much more efficient way of storing documents and emails, which can be easily retrieved to provide users with the specific information needed. By integrating the BPA CRM application with SharePoint, these documents and emails can then be linked to accounts, contacts, opportunities, cases or even custom lists as required.

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