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Pour plus d’info : www.n-crm.com Logik-Soft N-CRM est accessible en version mono utilisateur, en version réseau (jusqu’à 25 000 usagers) et au moyen d’un navigateur Web. Il combine et organise les données relatives aux clients, aux fournisseurs, aux distributeurs et aux employés. Voyez comment il peut être utile pour votre division des ventes, de l’approvisionnement et des ressources humaines. Vous pouvez consulter plusieurs démos multimédias sur ce site afin de vous familiariser avec les différentes possibilités que vous offre ce logiciel.

This video provides an overview of the installation of the Core2 Invoices.
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Merrill & Associates

Brea, CA — September 4, 2009

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced a key component to their technical team to further increase their efforts around unified communications and applications. Mike Merrill, President and CEO, made the announcement.

“As our industry continues to evolve and applications become focal points of their business, we must ensure that our clients have the necessary technical resources available to them,” said Mike Merrill, President and CEO. “We have always believed in having these resources in house as opposed to contracting them, and these additions help to keep within that model.”

About Sam Samari:

Sam Samari, Sr. Program Manager – With more than 20 years of experience as a Program Manager, Sam joins Merrill after 2 years with Avaya. He has delivered more than 20 large-scale contact center (inbound, outbound, and blended media) and CTI/CRM projects using Service Oriented Architecture (SOA), deploying skills-based routing in customer service organizations, for over 40,000 contact center agents.

Before joining Avaya, Mr. Samari was a consultant, and previously worked as a Senior Manager at Cap Gemini Ernst & Young where he helped create packaged CRM solutions for CGEY’s concept of Touchpoint Integration. He also delivered several sophisticated solutions based on the Siebel CRM, mySAP CRM, and Genesys Labs suite of applications. Before CGEY, he worked as a Director of Contact Center Practice at Cambridge Technology Partners for the West Coast. Mr. Samari also held a variety of positions at Genesys Telecommunications Labs, a CTI middleware developer, and Fujitsu Business Communication Systems, a switch maker.

Mr. Samari’s solution delivery and program management experience cover the areas of contact center assessment, business process re-engineering, functional analysis, technology and infrastructure implementation, BI reporting and dash-boarding, VoIP/PBX/CTI implementation including Genesys’ HA-enabled suite of CTI/GVP/Reporting products, Avaya Media Servers, Nortel Meridian M-1 switch, Cisco Call Manager v4.2 switch, customization of mySAP and Siebel CRM products, web-enabled self-service systems, as well as a wide variety of Avaya and Avaya-Partner products such as NICE Perform, and Verint/Witness voice recorders. He is expertly familiar with project delivery using Project Management Institute (PMI) methodology. He has managed projects in Financial Services (retail banking, brokerage, money management, home mortgage, credit card collections), Insurance (health, auto, property and casualty), Energy and Utilities, Oil and Gas, Consumer Packaged Goods, Automotive, Telecommunications, Call Center Outsourcing, and High Tech. Mr. Samari has directed projects with resources in excess of 25 persons, and costing over million.

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

“Sam brings an incredible amount of experience and expertise in working with contact centers and multi-vendor integration,” said Lenin Rodriguez, CTO. “Bringing Sam on board, helps to raise the level of Professional Services and value that we can bring to our clients.”

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customers communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support.

http://www.merrillusa.com

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More MySAP CRM Press Releases

Austin, TX — June 12, 2006

Zilliant, the leading provider of data-driven price management applications, today announced that Zilliant Precision Pricing Suite (ZPPS) 5.4 has successfully completed formal integration certification testing with SAP NetWeaver® . Closely following the recent release of Zilliant’s Price Integration Framework, which provides easy and upgradeable connectivity between ZPPS 5.4 and leading enterprise order management applications, the “Powered by SAP NetWeaver” qualification further underscores Zilliant’s commitment to tightly integrating its science-based price setting and execution applications with mySAP™ ERP, mySAP Customer Relationship management (mySAP CRM), and SAP applications.

“As many of our customers run their business on SAP, Zilliant is committed to providing them an integrated, end-to-end price management solution, enabling them to leverage advanced pricing science in all of their pricing decisions,” said Eric Hills, Zilliant’s vice president of marketing. “The extensive customer, order, and product data at the heart of SAP’s applications allows ZPPS to engineer precise price recommendations for every sales transaction across all channels. ZPPS’s comprehensive workflow and process integration with SAP’s transactional applications then ensures that SAP customers are able to fully execute upon this pricing guidance. This unique combination of advanced pricing science and business process integration, tightly coupled with SAP’s application suite, allows SAP customers to achieve double-digit improvements in margin through optimized price setting and execution.”

With the formal integration certification of Zilliant’s Business Package for Precision Pricing™, Zilliant customers who currently integrate ZPPS with SAP applications using SAP Java Connector (JCO), IDocs and BAPIs can now leverage ZPPS’s integration certification with the SAP NetWeaver Application Server and SAP Enterprise Portal to achieve seamless integration with SAP applications on every level.

Zilliant drives measurable profitability improvement for industrial manufacturers, distributors, and service companies through superior price setting and execution. Zilliant Precision Pricing Suite (ZPPS) combines advanced pricing science, including our proprietary Precision Price Segmentation and Price Band Optimization technologies, with easy-to-use business applications to deliver an end-to-end solution for data-driven price management. Enhanced price differentiation and sales effectiveness help Zilliant’s customers to increase margins by 15% or more.

About Zilliant

Zilliant is the leading provider of data-driven price management solutions that enable our customers to fully exploit their enterprise transactional history to improve price setting and execution. Zilliant’s Precision Pricing Suite combines proprietary price segmentation and optimization science with easy-to-use business applications to help customers determine and negotiate the best pricing for every sales transaction. Greater price differentiation and smarter price strategies have helped Zilliant’s customers increase profits by tens of millions of dollars. Headquartered in Austin, Texas, Zilliant is a privately held company. Investors include Austin Ventures, Cardinal Ventures, JP Morgan Partners, and Trellis Partners. For more information contact Zilliant at 877.893.1085 or visit www.zilliant.com.

SAP, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.

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Related MySAP CRM Press Releases

Mieschke Hofmann und Partner is a process consulting company focused on the automotive industry and is 75% Porsche-owned. MHP is striving attain a high level of excellence in customer relations. See how MHP uses SAP CRM to improve the quality of customer data and enhance customer support.
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Newmarket International, the leading provider of group sales and event management software for the Hospitality Industry, today announced that it has partnered with SAP to integrate its award-winning Delphi Sales & Catering product with mySAP Customer Relationship Management (mySAP CRM) to deliver a new solution for hospitality companies.

Portsmouth, NH — April 28, 2005 — Newmarket International, the leading provider of group sales and event management software for the Hospitality Industry, today announced that it has partnered with SAP to integrate its award-winning Delphi Sales & Catering product with mySAP Customer Relationship Management (mySAP CRM) to deliver a new solution for hospitality companies. The integration of Delphi and mySAP CRM will allow hospitality companies to benefit from increased sales, enhanced customer service, and increased profitability through effective group sales and event management.

Our solutions will deliver a rapid ROI to our customers by allowing a global view of all accounts, group sales activities and event management details across all properties and sales offices,” said Sean ONeill, President & CEO of Newmarket International, Inc. The integration will enable customers to get true value from Newmarket and SAPs extensive core competencies, which translates into business benefit for the National and Global sales offices in need of high-end CRM functionality.”

The joint initiative integrates mySAP CRM with Delphi to enhance the national and global sales offices ability to service customers by bringing together such CRM functions as account and contact management, marketing campaign management, and automated lead management, with such Delphi functions as function room management, guest room management, and catering and event management, based on a single workflow and a single view of the customer data. This enables National and Global sales offices to target certain accounts, initiate campaigns, respond to leads quickly and electronically, and to more efficiently track group meeting activity and profitability by selling and managing inventory throughout the entire sales process. To the properties, this integrated solution provides a more seamless channel from the national or global sales office, a single view of an account across the enterprise, and the ability to service that account or event using comprehensive information.

The crucial benefit from this solution is that hospitality organizations gain from immediate availability of the technology that will run their sales offices more efficiently and effectively, while continuing to use Delphi to manage their hotel bookings and functions. By bringing together the application expertise, integration platform and the connectivity required to deliver customer-focused group sales and event management capability, Newmarket and SAPs solution allows customers to avoid the costly, lengthy development projects to attempt to develop these applications and then tackle the enterprise integration,” ONeill stated.

About Newmarket International
Newmarket Internationals hospitality solutions are used by over 4,000 properties in more than 67 countries to generate new business and run their daily operations. The companys applications help market and manage more than 140 million square feet of convention, meeting and banquet space and hundreds of thousands of guestrooms. Newmarkets solutions enable cross-selling, automated lead generation, electronic creation and distribution of account information and proposals, and efficient enterprise management. By combining award-winning technology and support, the industrys best return on investment and a 20-year commitment to the hospitality industry, Portsmouth, N.H.-based Newmarket International is uniquely positioned and proven to help hospitality professionals Book More Business.”

For more information, call 888.829.8871 or visit www.newmarketinc.com.

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