Call-center Hungary in Miskolc

Sykes has opened a second call center in Miskolc, Hungary, paving the way for more than 200 new jobs for this city of 180,000. The center has operated at full occupancy from day one, thanks to Sykes obtaining the commission to both build and operate the electronic customer service system for the national transportation company MÁV.

From its two regional centers in Budapest, Sykes offers call center services in 17 languages to a number of European countries. The first Sykes call center in Miskolc opened last December, and presently employs about 100.

Miskolc is the third-largest city in Hungary and is informally known as the regional centre of Northern Hungary. The city has welcomed call-centre jobs for the past three years in the hopes of reviving the perpetually stagnant, formerly industrial-based economy.

Sykes provides customer contact management solutions and services in the business process outsourcing arena. Sykes clientele includes international Fortune 1000 companies, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. Sykes specializes in customer support outsourcing solutions with an emphasis on inbound technical support and customer service. The firm is headquartered in Tampa, Fla.