A big win in the Middle East came to Frontliners this week, as Saudi Arabia’s National Flight Service selected Frontliners and Altitude software to deliver contact centre outsourcing services for airline Air Arabia. A specialized multilingual team of experienced customer service agents has been promised to handle Air Arabia inbound calls, and all agents have […]
Puredata CRM, a provider of services and software solution to B2B organizations, yesterday launched its Customer Intelligence Lifecycle Management or – yes, unfortunately enough, it’s time for another acronym – CILM. In explaining CILM, Puredata CRM managing director Julian Bradder said that “CILM is the integration of business processes from multiple disciplines that serve to […]
Over there in the United Kingdom, Graham Technology today announced the company had won a tender with Falkirk Council to “help the organisation improve the experience of its customers.” Falkirk will be deploying contact centre CRM based on Graham Technology flagship product Ciboodle, a customer interaction software product. Falkirk Council is a authority which provides […]
FrontRange Solutions, a supplier of IT service management, voice application, and customer relationship management solutions for the mid-market and distributed enterprises, has announced the availability of the latest version of Heat Service & Support, a fully configurable help desk and customer support tool. Heat 8.4.1 is now available to new customers and as an upgrade […]
UDS Group, Inc., a producer of delivery management solutions today announced its new strategic partnership with DevStudios International, Inc. DevStudios is described in press material as “a leading technology company operating in Canada, Mexico, and the United States.” Vague enough for ya? This new partnership seeks to allow UDS “unlimited rollout capabilities” while eliminating costly […]
Convergys Corporation, a provider of customer care, human resources, and billing services announced its signing of a direct response contract with Rosetta Stone, publisher of Rosetta Stone language-learning software. Convergys will provide agents and a routing platform to direct calls. Convergys first began providing inbound customer care and sales support to Rosetta Stone in December […]
Folks from outsourced CRM services provider Teleperformance announced the company had “ramped up its India operations,” as it has launched its shiny new facility in Gurgaon. Yesterday (yes, Sunday, believe it or not) saw the facility’s first day of operation. The facility measures some 150,000 square feet, employs 800, and is promised to be “state-of-the-art” […]
At the VoiceCon Conference in Orlando, Fla. yesterday, Genesys Telecommunications Laboratories, Inc. unveiled key capabilities of its Dynamic Contact Center, a product that proports to showcase “how customer service can be elevated to a strategic business asset designed to increase overall customer loyalty and business value.” The DCC implementation will be on display through Thursday. […]
Graham Technology, a provider of customer-oriented business software and services, today announced that Standard Bank of South Africa will be employing Graham to provide a contact management solution for its front-office contact centre. Graham Technology and global IT services firm, Dimension Data, has been chosen to roll out the solution in a phased approach beginning […]
Nothing says “story to hype” like receiving a prestigious “Product of the Year” award. And publisher TMCNet and its Customer Interaction Solutions magazine are prestigious, make no bones about it. TMC publications include print magazines Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine, and digital publications Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV […]