Category: Contact Centers

AutoSurvey’s automotive automation

Aug 14, 2006 | Contact Centers | 0 comments

Representatives from AutoSurvey, an email and call center survey system, today announced the launch of its latest version built entirely on Microsoft.NET technology. Using the Microsoft.NET platform, AutoSurvey promises to assist in monitoring all aspects of dealership client satisfaction through front end applications, back end service module, and issue management system. As AutoSurvey is based […]

Intelligroup alliance? Peachy Keane!

Aug 02, 2006 | Contact Centers | 0 comments

Representatives of Keane Inc., a business process and information technology services firm, today announced their firm’s alliance with Intelligroup, a provider of consulting, business process optimization and outsourcing services. The Keane strategy is to buttress its enterprise application services to help clients gain maximum value from enterprise application investments. Keane PR alongside the announcement’s release […]

Enter the Dragon

Jul 29, 2006 | Contact Centers | 0 comments

The Dragon is out: Representatives of Nuance Communications, Inc., provider of speech and imaging solutions, today unleashed Dragon Naturally Speaking Medical version 9, an upgrade to the firm’s speech recognition solution designed specifically for medical professionals. According to Nuance’s numbers, Dragon Naturally Speaking Medical 9 converts up to 160 words’ worth of speech per minute […]

Yes, SER

Jul 29, 2006 | Contact Centers | 0 comments

SER Solutions, Inc., a provider of call management and speech analytics solutions announced today the Customer Interaction Solutions magazine likes them! Really! Ahem … that is to say that SER has received a 2006 CRM excellence award from Customer Interaction Solutions magazine for its CPS Enterprise Edition product. CPS E2 is a call management solution […]

VoIP quantity increasing, quality declining

Jul 29, 2006 | Contact Centers | 0 comments

Ouch. The VoIP industry has taken a severe hit in quality over the past year and a half. Indeed, “Internet Phone Quality Drops Significantly and Steadily over Last 18 Months” ran one headline running the story about Brix Networks’ latest study of the market. Brix reported that a whopping 19 percent-plus of VoIP test calls […]

LANDesk lands

Jul 18, 2006 | Contact Centers | 0 comments

Integrated systems, security and business process management solutions provider LANDesk Software, today announced the release of LANDesk Service Desk. Service Desk is designed to enable delivery of improved support and service through standardization and automation. The solution is the result of a licensing agreement and development relationship with Torchwood, a UK-based provider of IT business […]

Rating the Asian call center market

Jul 17, 2006 | Contact Centers | 1 comment

A new study conducted by Aspect Contact Center Index Asia and Call Centres.net shows that the health of the contact center industry in Asia appears to be fine and India is currently outperforming the rest of the lot. Indian call centers had the highest success rate, with 64 percent reporting an increase in profitability this […]

Testing the IQ

Jul 14, 2006 | Contact Centers | 0 comments

Call Center IQ representatives have announced dates and events for the 5th Contact Center Performance Measurement Summit, to be held in Miami, Fla. The IQPC Summit will feature two days of main conference sessions led by those-in-the-know, holding court on methods regarding how to overcome common problems facing call / contact centers. The keynote address […]

24/7 plus one

Jul 14, 2006 | Contact Centers | 0 comments

Business process outsourcing services provider 24/7 Customer, and online conversion solutions provider LivePerson, Inc. today announced a strategic partnership. 24/7 Customer will integrate LivePerson’s comprehensive Timpani platform with its customer lifecycle management framework to support and manage all online customer interactions, including live chat, email and the self- service / knowledge database. “This partnership represents […]

To boldly go where no man has …oh, you know the rest

Jul 11, 2006 | Contact Centers | 0 comments

StarTek, not to be confused with you-know-what, today introduced its contact center support services for consumer-driven health plans including health savings accounts. StarTek, Inc. is a provider of business process outsourcing and optimization services for outsourced customer interaction. Aimed at healthcare executives, StarTek’s solution seeks to assist in the outsourcing of consumer health plan-related customer […]