And on The Subcontinent, Customer Operations Performance Center Inc. has announced that the Chennai location of global BPO firm Sutherland Global Services has become the first organization in India to achieve certification for multiple services to the COPC-2000 CSP Standard Release 4.0. The COPC-2000 CSP Standard is the sole certification process designed specifically for the […]
Azzuri Scotland representatives today announced the signing of a £1 million deal with Glasgow-based call center EssentiaGroup. The deal will see Azzuri, which supplies and manages fixed and mobile communications packages, install an Avaya telephone system in the Skypark, Finnieston call center. Azzurri is a UK-based firm that first expanded into Scotland in 2000 with […]
All over the Asian media today are the results of a recent study undertaken by Singapore’s Kelly Service regarding call centre operators’ wages. The central compelling statistic was simply that call center operators in Singapore make a minimum of three times more than their counterparts in India. Media in India saw fit to mark this […]
Dates and location for the semi-annual meeting of bigwigs in the call center world have been announced: the Contact Center Summit Fall 2006 will be held in Palm Springs, California, October 22-24. Nice. The summit is billed as an exclusive event that “caters to the needs of senior executives concerned with management issues associated with […]
Now open for business: call-centres.com. The brainchild of Rob O’Malley, founder of successful offshore outsourcer Asian Call Centres, call-centres.com hopes to do to IT consultancy and recruitment what Asian Call Centres has done in the business world. “The whole offshore call-centre industry has changed dramatically over the last five years,” claims O’Malley, “and call-centres.com has […]
Genesys Telecommunications Laboratories, Inc. representatives have announced that technology solutions provider Planet PSG has joined InterActs, the Genesys partner community. Designed to help partners deliver integrated contact center and customer interaction solutions, the InterActs program will encourage distribution of Planet PSG contact center applications across the Asian Pacific region. Genesys APAC channels and alliances director […]
Convergys Corporation, a provider of customer care, human resources, and billing services, announced the continued expansion of its human resources business process outsourcing business in the Asia Pacific region. Convergys has recently opened or expanded service centers in Kuala Lumpur, Malaysia; Bangalore, India; Dalian, China; and Singapore, which provide business process outsourcing services to more […]
Arvato Services, a provider of CRM services through IT systems applications, has selected communication solutions from Avaya Inc. to connect its call and contact centers via VoIP technology. Arvato Services specifically required an intelligent communications solution to connect its contact centers in Buenos Aires, Argentina and in Kitchener, Canada. Avaya installed Avaya Communication Manager 3.0 […]
NICE Systems representatives today announced that one of Scandinavia’s largest (though as of yet publicly unnamed) banks, has decided to expand its implementation of the NICE VoIP solution for centralizing its recordings from European branches by placing a follow-on order for additional channels for a total of 1500. The follow-on order was received together with […]
Customer interaction management solutions provider Talisma, continuing what its business plan unabashedly calls “aggressive global expansion,” has announced a joint partnership with Japanese reseller Vital to sell Talisma’s newly released Japanese products Talisma CIM 7.0j and CRM 7.0j. The partnership will allow Vital sales reps to peddle Talisma’s solutions in Japan to existing clientele such […]