Hiring plans in the software development and technical support groups for the Austin, Texas outlet of data infrastructure software provider Pervasive Software Inc. were announced yesterday. The new jobs and development center have come to the Lone Star State at the expense of – believe it or not – India. Eighteen months after creating the […]
A hybrid call center recording solution was introduced today by Pittsford, N.Y.-based Callfinity Inc. In fact, Callfinity president Jeff Valentine calls it nothing short of an “evolution in the call center call recording space.” The Callfinity Phone Recorder provides call centers the opportunity to record customer interactions for quality control, training, liability, and ticketing purposes; […]
Customer management solutions provider Onyx Software Corporation, that Bellevue, Wa.-based firm working and trembling under the great shadow of a CDC buyout, today announced that Israel’s largest provider of outsourced contact center services Tikshoov has selected Onyx as its multi-tenant CRM platform. Tikshoov boasts 2,500 employees operating 1,800 contact center workstations from six independent locations, […]
Customer relationship management and contact management solutions provider Maximizer Software Inc. has announced its entering into an exclusive joint marketing alliance with Brian Tracy International, a source of sales and entrepreneurship education and expertise. Brian Tracy specializes in “the development of human potential and personal effectiveness” and has written over forty books “Focal Point”, “Getting […]
Friday seems like a strange day to start a job, but don’t tell the folks at Convergys Corporation that. Convergys today welcomes Dr. Bawa Singh to the position of interim vice president and country manager for Convergys customer care operation in India. Singh is taking over the vice presidential post from Rakesh Chopra, who resigned […]
PacificNet Inc., a CRM and telemarketing services, call center, Ecommerce and value-added services provider in China, announced today that the Hunan Branch of China Telecom has selected the PacificNet Epro subsidiary to provide CRM consulting and call center training services. Under the agreement, PacificNet Epro is contracted to enhance the CRM service level and telemarketing […]
Business integration and development technology provider Magic Software Enterprises Ltd. today announced that it has sold its worldwide CRM activity to eContact Software Ltd. The Magic Software CRM system is designed to assist in managing customer relations and call centers; the main part of Magic clientele is based in Israel. Along with the announcement, eContact […]
Pharmacy technology systems developer and marketer EM Systems Co. Ltd. has announced its entrance into a business transformation outsourcing contract with IBM Japan. Under the terms of the contract, EM Systems will establish the EM Field Communication Center for web- and telephony-based sales and marketing activities at IBM Japan’s Makuhari BTO Delivery Center. Based on […]
It’s official. EDS today announced the completion of the acquisition of a majority stake in Bangalore, India-based applications and business process outsourcing services firm MphasiS BFL Limited. The purchase was said to be one of the largest in the Indian IT services sector, and provides EDS with some 11,000 India-based employees skilled in advanced applications […]
Representatives of customer relationship management and contact management solutions provider Maximizer Software Inc. were all too pleased to announce that Palo Alto, Calif.-based portal and content integration platform provider Kapow Technologies, has selected Maximizer Enterprise. More to the point, Maximizer saw the deal as a personal company triumph over Salesforce.com. Maximizer no doubt plans to […]