Category: Contact Centers

King Parrot wants PacificNet Inc. CRM

Jun 10, 2006 | Contact Centers | 0 comments

PacificNet Inc., CRM, telemarketing services, call center, interactive voice response, direct response television, and value-added services solutions provider in China, announced today that its subsidiary PacificNet Epro has successfully implemented Epicor CRM and Business Intelligence solutions for King Parrot, a Hong Kong-based multinational catering group. In recent years, King Parrot Group has enjoyed required a […]

Take a Sip

Jun 09, 2006 | Contact Centers | 0 comments

VoIP telephone TerraSip S.A. has announced the development of a standard which provides VoIP users with a method of making CRM systems, address books and other applications CTI compliant. The new function of Sip Telephony allows the user to initiate a telephone call with “URL dialing,” i.e. by following a link to an internet address. […]

Lewis Silkin LLP selects InterAction by LexisNexis

Jun 07, 2006 | Contact Centers | 0 comments

LexisNexis Interface Software representatives announced that London, U.K.-based law firm Lewis Silkin LLP has selected InterAction to be the firm’s CRM solution. The staff of 250 at Lewis Silkin will have InterAction integrated with Microsoft Outlook, Axxia’s Arista practice management system, Hummingbird’s DM5 document management system and other Microsoft Office applications. To date, Lewis Silkin […]

LaSalle Bank gains with eGain Communications

Jun 02, 2006 | Contact Centers | 0 comments

Mountain View, Calif.-based eGain Communications Corporation representatives proudly announced the singling out of their Service 7 suite in enabling superior customer experience and contact center performance for LaSalle Bank. Technology Marketing Corporation’s Customer Interaction Solutions magazine named eGain Service 7 customer service software suite as a winner of the CRM Excellence Award for 2006. The […]

Al-Futtaim and Microsoft in UAE

May 30, 2006 | Contact Centers | 0 comments

Al-Futtaim Technologies, the Al-Futtaim Group company representing Alcatel Enterprise Solutions and Microsoft Business Solutions in the United Arab Emirates, have announced the launch of integrated customer relationship management and contact center solution, based on the formal alliance between Microsoft and Alcatel for the UAE market. Primarily for mid-sized companies with contact centers of twenty-five to […]

Mitel opens new Customer Solutions Showcase in California

May 30, 2006 | Contact Centers | 0 comments

Ottawa, Canada-based voice-centric IP communications solutions provider Mitel announced the opening of its new Customer Solutions Showcase in Costa Mesa, Calif. The office and showcase is located at 3200 Bristol Street and seeks to provide access to innovative, industry-specific, business-ready IP communications technologies and business applications. Approximately 25 sales and marketing personal are based out […]

eGain gains prominence

May 29, 2006 | Contact Centers | 0 comments

Public relations at Mountain View, Calif.-based eGain Communications Corp., provider of customer service and contact center software for in-house or on-demand deployment, were pleased as punch to announce that the company has been rated a leader in the Forrester Wave first quarter 2006 report. eGain actually gained two nods, one each in the “strategy” and […]

Prophet 3.0 by Avidian Technologies

May 27, 2006 | Contact Centers | 0 comments

Bellevue, Wash.-based Avidian Technologies closed out the week by announcing enhancements to their flagship product Prophet 3.0. Billed in PR material as “the leading contact and sales management software in Outlook,” Prophet 3.0 will now carry more advanced user permissions. Avidian has also promises to provide support for Terminal Server in Prophet 3.0, its leading […]

Lagan in the Great White North

May 26, 2006 | Contact Centers | 0 comments

Belfast, Ireland-based Lagan is moving into Toronto before the end of the year in order to pick up more of Canada’s 311 business. In Canada, 311 phone numbers are reserved for municipal services inquiries in a system that has been established in Windsor and Laval. Britt Oldenburg has been named director of business for Lagan’s […]

A new Universe – CosmoCom and Neocase come together

May 23, 2006 | Contact Centers | 0 comments

IP-based contact center technology provider CosmoCom announced a global partnership with Neocase to create what is reportedly the first complete virtual customer service center platform. The fruit of their labor is the comprehensive contact center platform CosmoCall Universe, and Neocase 10, Neocase’s flagship collaborative customer service application. The new solution, promising to provide “out-of-the-box, completely […]