Surado Solutions, a CRM solutions provider for small- to medium-sized enterprises, today announced the support of Computer Telephony Integration with ShoreTel IP PBX telephone systems. Surado sees the move as continuation of its increase in integration feature set with third-party applications and systems. “From a product development standpoint,” said the wonderfully named Sundip R. Doshi, […]
Representatives of Epicor Software Corporation have announced the introduction of Epicor Information Worker, a new desktop productivity solution for Epicor’s enterprise resource planning applications on the 2007 Microsoft Office system. The product was unveiled this week to attendees at Epicor Perspectives 2006, the company’s annual customer conference. Built using service-oriented architecture principles with Microsoft .NET-based […]
FTS, a global provider of business control, billing and CRM solutions for communications service providers, today announced that major Russian communication service provider and retailer Euroset has selected FTS’ Leap Billing real-time billing and customer care solution for its MVNO, Broadband and fixed-line telephony services. (Now, if you were dealing with a firm described as […]
FTS, a global provider of business control, billing and CRM solutions for communications service providers, today announced that major Russian communication service provider and retailer Euroset has selected FTS’ Leap Billing real-time billing and customer care solution for its MVNO, Broadband and fixed-line telephony services. (Now, if you were dealing with a firm described as […]
The folks from Pivotal Corporation announced today that Boca Developers, one of South Florida’s largest builders of luxury condominiums, has reported some favorable results following implementation of CDC Software’s Pivotal CRM for Home Building and Real Estate solution. Boca Developers saw its annual sales jump from US $400 million in 2004 to US $600 million […]
Software solutions provider Webcom, Inc. has announced that A&D Technology, Inc., a supplier of powertrain testing equipment, is implementing the Webcom WebSource CPQ solution in its quote-to-order process. With a web browser, WebSource CPQ allows salespeople, channel partners and consumers to configure, price, quote and propose products / services. Quoting, revisions, the approval process, as […]
Representatives of the above average-named WhatCounts, Inc. today unveiled version 6.0 of its e-Communications Suite. WhatCounts offers targeted email marketing tools, personalized content syndication via RSS, strategic coaching services, and interactive marketing using blogs, polls and surveys. The firm also announcd that integration has been completed between the e-Communications Suite and solution partner Pivotal Veracity’s […]
The Chump was tipped off by the nice folks at Enterprise Decision Management – a Weblog to Enterprise Software Journal’s in-depth look at Avent’s recent problems with rules management. Avnet is one of the largest distributors of computers and electronic components in the world and brought in US $13 billion in revenue last year. What […]
Will it someday be said in Italy that CRM made the planes run on time? Believe it or not, in that nation known for it’s, um, Mediterranean devotion to the schedules is buckling down to compete in a deflating industry in the 21st century. Air Italy is currently in process of changing its business model […]
Now here’s a proper 21st century deal: customer resource management for the genetic materials industry. Representatives of Soffront Software Inc. have announced that Operon Biotechnologies, Inc. has selected Soffront CRM to improve their customer service, marketing, sales, and IT support desk. Operon Biotechnologies claims status as a global leader in custom oligo nucleic acid synthesis, […]