The itch to implement a CRM system, first on a small scale and then build on it is strong with many managements. The reason being the myriad purported benefits of CRM and the easy availability of hosted solutions, some open source options are free of cost. However, before deciding upon which CRM solution to purchase, […]
The CRM Group website www.badbossology.com recently came together with Pittsburgh, Pa.-based human resources consulting company Development Dimensions International to create an intriguing online survey regarding that dream scenario, being able to fire your boss. Starting from the premise that nearly every employee has, at one time or another, wanted to terminate their employer (in the […]
The key factors that decide the appropriateness of a CRM deployment, whether on-site or hosted include the amount of integration required, customer processes, and the extent of operations required for a fruitful customer interaction. An on-demand solution can be useful in scenarios where customer relationships are managed largely by the sales department which functions more […]
William Zarbock has 18 years experience implementing CRM systems and in his article, he uncovers some truths about CRM and its implementation. His conclusion is that when CRM fails in an organizational setting it is because it had already failed in the minds of management and the users. Why? Because of unrealistic expectations. The excuses […]
CRM may be the answer to many managerial dreams but only if its used, and used well! Jim Stout, the CEO of Invoke Systems in his article theorizes that not all work groups (or individuals) in any given company will take full advantage of CRM, primarily because people don’t adapt well to change. What’s needed […]
Persons using Bridgedexchange Version 3.6, web-based CRM will be able to manage the layout, customize web based forms, search for contacts in the system, manage documents, and track e-mails with a customized template. Additionally it permits users to keep track of their own sales progress while providing managers with the means to track it as […]
Some iterations of CRM, may be confusing. Coining an old phrase; that’s the nature of the beast. Many iterations are geared toward automating customer service operations. However, there is more to CRM than screening service calls. A new dimension of CRM is making its name as a powerful remedy for professional services firms. The new […]
CRM magazine announced Tuesday, March 21, 2006 that it plans to hold its first destinationCRM 2006, executive-level conference, for sales, marketing, and customer service professionals. The conference will be convened at the San Jose Marriott in San Jose, California from September 17-19, 2006. Editor-in-chief of CRM magazine, David Myron said, "Successful customer strategies in sales, […]
Vertical Solutions, Inc. (VSI), which develops IT Service Management and Customer Relationship Management software, announces that Bermuda-based Logic Communications Ltd., a Bermuda-based telecommunications and information technology company, will now be selling its PowerHelp CRM and PowerHelp IT software solutions. Logic Communications, after investigating more than a half-dozen CRM solutions, finally settled on PowerHelp CRM from […]
Let’s talk more about sales process and integration with CRM. Lots of companies fail to see the connection between developing a well defined sales process that’s repeatable and scalable and the actual recording of sales activity, tracking and forecasting of sales results in a customer relationship, management or CRM system, also known as sales force […]