Yesterday, Jacada Ltd., a provider of CRM and other customer service solutions, began its inaugural series “Customer Service 2.0: Access the Experts,” an online customer service blogging and training seminar program on Jacada.com. Evidently, slapping “2.0” onto the end of everything is trendy nowadays. The CRM education program provides, free of charge, a forum of […]
Salesforce.com has moved beyond providing customer relationship management software as a service and wants to be simply the provider of enterprise software as a service. Marc Benioff, CEO of Salesforce.com, recently posted an image of two mockups for Salesforce.com ads and asked for feedback. For the first time, it is a refreshing change to see […]
Coca Cola Enterprises, the largest distributor of Coca-Cola in the world deploys SugarCRM to combine e-commerce, CRM and logistics into one streamlined package. Coca-Cola Enterprise required a cost-effective software solution that could be customized to fit as part of a larger e-commerce and logistics platform. They needed a CRM solution to give sales managers and […]
Recently, PCS Technology implemented the Sage CRM system. PCS made this decision when the recession struck and they realized they would need an intuitive system in place to track every sales lead to minimize any lead leakage. The Sage CRM system was optimized for the PCS frontline team to ensure that they would be able […]
In today’s business world, CRM applications have become a necessity for sales teams. CRM applications improve collaboration and work flow throughout sales teams, and they are proven to increase customer satisfaction. As technology continues to progress, it has now become necessary to have access to CRM applications via mobile device. iMagicLab, a business that specializes […]
Akvelon, a company that specializes in CRM solutions, recently announced an update to its application Global Search. Global Search is a component built for Microsoft Dynamics that grants the ability to conveniently search through multiple CRM categories through a single search query. The update contains features suggested through customer feedback, which increases the overall effectiveness […]
Update CRM, a CRM solutions provider for the life sciences industry, has announced that they have added iPad compatibility to their latest CRM release update.revolution touch. Update’s new app has been tailor made for the iPad, taking full advantage of its larger screen size and operating platform. Update’s new iPad CRM streamlines various functions across […]
Recently, SAS was named the winner of TMC’s 2010 CRM Excellence Award for SAS Customer Intelligence. Qualifiers of the CRM Excellence Awards had to not only provide a high quality product, but the winners were also chosen by the ability of their product or service to show constant improvement and encompass the entire enterprise and […]
Recently, Aplicor, a provider of ERP software, announced the integration of their software with Microsoft Dynamics CRM. In the announcement, it was made known that Aplicor and Microsoft are collaborating to create a process based connector that will be released in Aplicor 7.0. The integration of these two technologies will create a seamless solution for […]