On June21, 2010, SageCRM v7.0 was released. The latest release of the CRM solution introduced new interactive dashboards and navigation to improve the collaborative efforts across sales, marketing and customer service functions. The Sage CRM solution offers businesses a highly sophisticated CRM application with a low total cost of ownership. The updated SageCRM dashboards provide […]
On May 20th, RightNow Technologies announced the release of RightNow Mobile, a new on-the-go way for companies to engage with consumers via any mobile device. RightNow Mobile allows customers to receive interactive support through smartphones, tablets, GPS systems, and game consoles using three different techniques: web self-service, web chat, and guided assistance. Web self-service allows […]
The financial sector has new CRM sheriffs in town… ByAllAccounts Inc, an account aggregation service company, will be partnering with Ebix CRM. ByAllAccounts is used by several financial advisors for their services because of the software’s ability to aggregate all client data and integrate seamlessly with management platforms. Ebix CRM provides CRM solutions for the […]
Iron Solutions, a source of Equipment Market Intelligence used by the agricultural, industrial and outdoor power equipment industries has successfully deployed its NetSuite-powered customer and equipment lifecycle management solution: IRON HQ. Farmers and contractors can now configure new equipment using IRON Builder located at dealer and manufacturer websites. IRON HQ provides end users with access […]
Microsoft Corp. is suing Salesforce.com Inc with the accusation that the customer relationship management (CRM) giant has infringed nine patents for ways to make software more efficient. The complaint targets the customer-relationship management software that is the hallmark of Salesforce.com’s business. It seeks a court order that would prevent the San Francisco-based company from providing […]
New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]
Watch out Hoovers! InsideView, provider of sales intelligence applications, has raised $11.5 million in Series B funding. The enterprise is currently backed by Emergence Capital Partners, Rembrandt Venture Partners and Greenhouse Capital Partners, bringing the total funding to $25 million. SalesView, which is the company’s flagship product, is able to crawl through more than 20,000 […]