Category: CRM Solutions

CRM Royal Rumble – Microsoft Dynamics vs. Salesforce.com vs. SAP vs. SugarCRM vs. Oracle: Part 1

Sep 29, 2011 | CRM software comparison, CRM Solutions, Microsoft Dynamics CRM, Oracle, Salesforce.com, SAP, Uncategorized | 0 comments

  Everyday, we get a ton of questions about what’s better, SAP or Salesforce.com?  Microsoft Dynamics or Oracle?  How does Sugar CRM fit into the whole mix?  Though the questions are common, the answer is not always so easy to provide.  So I thought a blog pitting the major CRM solutions against each other might […]

CRM Software vs. Customer Experience Management (CEM) Software

Aug 22, 2011 | CRM Solutions, Customer Experience Management | 0 comments

CRM and CEM may seem similar, but CRM software has many shortcomings that can hurt you when you try to evaluate the customer experience. Here are a number of reasons why: CRM software is more functional than process- centric in nature. CRM systems are designed to provide specific point solutions to support customer relationship management […]

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