Currently, Forrester rankings show that SAP and Oracle-Siebel are the leaders in CRM software. However, competition is close at their heels. Because the CRM software market has developed immensely in recent years, this has made it difficult to make distinctions between products. The Forrester report stated that the reason Siebel and SAP do so well […]
On May 20th, RightNow Technologies announced the release of RightNow Mobile, a new on-the-go way for companies to engage with consumers via any mobile device. RightNow Mobile allows customers to receive interactive support through smartphones, tablets, GPS systems, and game consoles using three different techniques: web self-service, web chat, and guided assistance. Web self-service allows […]
Everyone wants to jump on the mobile space bandwagon in a world filled with users who use smartphones for personal and work purposes; Sybase is attempting to get ahead early in this growing trend. Last Thursday, Sybase unveiled its Mobility Platform, which is a comprehensive framework of mobility servers, mobile applications and services for the […]
New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]
We’ve been following iPhone CRM’s progression since the first application was announced, and since then, we’ve been waiting to see whether the iPhone would dominate the enterprise market or remain a sort of “it” status marker. Since the iPhone’s release in 2007, iPhone CRM has come a long way—plenty of vendors are offering sophisticated applications, […]
Oh, iPad! What will enterprise do with you? Will we see an outpouring of iPad CRM soon? Let’s take a look at the facts first… There’s always a surge of excitement when a new computer-like device is released. Laptops are now so ubiquitous it’s difficult to imagine a time without them—much less a time when […]