At the end of last month, Amdocs announced a new version of their Customer Experience Systems (CES) product, as well as some impressive fiscal 1st quarter earnings. The overall good reviews of Amdoc’s CES 8 make their quarterly earnings less of a surprise, as one of Analysys Mason’s senior analyst noted it was a marked […]
Earlier this month, Salesforce.com announced the 31st generation release that will bring new features to Sales Cloud 2, Service Cloud 2, and Force.com: Spring ’10. Salesforce offers three releases a year, but this latest one will bring an entirely new user interface. There weren’t a large number of details given outside of the press release—we’ll […]
Earlier this month, CRM Magazine drew attention to the retail industry as one in need of more CRM; another such industry with room for CRM improvement is perhaps a less obvious one: hotels. There are 4.4 million hotel rooms in the United States, according to the American Hotel and Lodging Association (AHLA), and that number […]
This year, the retail industry is one that is expected to adopt significant CRM implementations, as the rise in digital outreach is changing retailers’ marketing orientation in a big way. Online shopping is fast becoming some customers’ preferred method, and with its omnipresence has come some very sophisticated purchasing portals. According to the folks at […]
It isn’t just individuals that make New Year’s resolutions—companies make them as well. Forrester Research recently released a report about CRM applications, as a guide to companies looking to tighten up application development without breaking the bank this year. This week, Lauren McKay at CRM Magazine took to the publication’s website and outlined five routes […]
We like to spend a bit of time examining iPhone CRM trends here—and mobile CRM in general—and so we can’t end this week without taking a look at the week’s most-discussed item: Google’s Nexus One smartphone. Every time a new smartphone is released, questions arise as to whether or not it will be the mobile […]
At the tail end of 2009, private equity firm Accel-KKR announced it would be purchasing KANA Software for $41 million. The acquisition has been finalized, and more details have come to light, and the main difference is that KANA will no longer be a public company. KANA’s VP of Marketing, Keith Goldberg, noted that company […]
Looks like Google is determined to remain competitive in the small business CRM market, as today they announced they are closing an acquisition of DocVerse, a service facilitating collaboration around Microsoft Office documents. Given the number of small businesses managing CRM via free online applications, this could be big news. San Francisco-based DocVerse has previously […]