Category: CRM Trends

iPhone CRM Grows–But Will 2010 Be All About Android CRM?

In terms of mobile CRM, it looks like 2010 is going to be the year the iPhone and Android duke it out. Research in Motion reported better than expected Q3 earnings, but both the iPhone and Android are honing in on the BlackBerry’s livelihood: the enterprise market. (Needless to say, blackouts like the one BlackBerry […]

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Big in 2010: CRM Collaboration

If this past year was all about social networking in CRM, 2010 will most definitely be met with the rise of collaboration products in business suites. Salesforce Chatter, despite being dubbed the “Facebook for enterprise,” is positioning itself as a CRM collaboration tool. Not to be outdone by Salesforce.com, SugarCRM announced Cloud Connects and Social […]

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BatchBook Extends The Reach of Small Business CRM

BatchBook has always been positioned a small business CRM company, and with some recent additions to their product, they may begin changing what that CRM segment is all about. The co-founders of the three-year-old company are in awe of the capabilities social media provide, and one of their recent platform updates is a social contact […]

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SugarCRM Goes Commercial in The Enterprise Content Management Space

SugarCRM announced today that their partnership with KnowledgeTree and iNetProcess will take them to the commercial enterprise content management (ECM) space. SugarCRM is known as a leader in open-source CRM offerings, and KnowledgeTree is an ECM provider that focuses on affordable document management software (DMS); iNetProcess is a European provider of services around open source […]

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Hooray for tibbr! TIBCO Cuts The Noise With A Twitter-Like Tool for Enterprise

With the recent releases of social-networking platforms for enterprise (see: Salesforce Chatter, SugarCRM Cloud Connects and Social Feeds), the influx of social-media tools for business is unsurprising, but watching it all unfold is quite a treat. This week, TIBCO Software announced that next year they’ll be launching tibbr, a social-feed service that apes Twitter. tibbr […]

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SugarCRM Ups The Ante for Salesforce.com, Releases Cloud Connects and Social Feeds

SugarCRM released a broad upgrade today, and some of the features resemble those found in Salesforce.com’s newest offerings. SugarCRM 5.5 features a number of real-time functionalities, but their main achievements are a service called “Cloud Connects,” and Social Feeds. Cloud Connects is a third-party web integration with LinkedIn, Jigsaw, and Hoovers, which touts social feeds […]

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Zoho Adds Another Integration, This Time It’s for Google Docs

For companies offering CRM lite solutions, or CRM for small businesses, Google Apps has acted as a formidable opponent. But some companies, like on-demand CRM provider Zoho, have smartly  relied on the “if you can’t beat ‘em, join ‘em” motto, and today they announced the launch of a full integration between Google Docs and their […]

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Warming Up to SaaS, The Hybrid Model: CDC Will Acquire gomembers to Offer NFPs/NGOs On-Demand Solutions

Monday, CDC Software announced plans to acquire gomembers, Inc., which is a leading provider of SaaS and on-premise solutions to non-profits and non-governmental organizations (NGOs); the acquisition should be completed this week, with only some standard closing conditions being addressed. The acquisition is part of CDC’s plan to offer both SaaS and on-premise models, as […]

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