Representatives of APAC Customer Services, Inc. were proud to announce today that Technology Marketing Corporation’s Customer Interaction Solutions magazine bestowed a seventh consecutive CRM excellence award on the firm for its atHOME service solution. Customer Interaction Solutions magazine implemented the CRM Excellence Awards in 1999 to “commend the companies that have proven to be true […]
Relationship management systems provider Lagan today announced that Bracknell Forest Borough Council members have signed a contract with the firm for their Frontline Customer Relationship Management system. The system is currently being implemented, and seeks to more efficiently allow council customer services to respond to enquiries from more than 110,000 residents plus “handling enquiries from […]
Innovative wireless software provider Pyxis Mobile, Inc. has announced its mPlatform Alliance partnership with capital markets contact and ownership data provider Bigdough. This initiative will deploy Pyxis integrated client relationship management to customers via mobile device. The technology has been made available to Bigdough through that company’s participation in Pyxis Mobile’s mPlatform Alliance program. Bigdough […]
CRM software vendor FireSocket announced today that US $1 billion auto dealer group Earnhardt Auto has standardized its customer relationship management operations on the DealerSocket system. The move will affect all departments at Earnhardt’s nine Arizona- and Texas-located automotive dealerships, including its BMW, Ford, Chrysler, Dodge, Honda, Hyundai, Jeep, Lincoln, Mercury, Mazda and Nissan. The […]
Two pieces of news out of Lawson Software kick off the week this week. Firstly, Patties Foods announced some early success with the rollout of the Lawson Software enterprise management system project. Lawson had signed the contract to implement Lawson M3 manufacturing, distribution, financials, demand planning and warehousing applications. Lawson has been a bit tricky […]
CRM solutions provider Pivotal Corporation today announced that Wisconsin-based boutique investment banking and investment services firm The Ziegler Companies, Inc. has selected Pivotal Private Banking, Pivotal Capital Markets and Pivotal Asset Management in order to enhance its interdepartmental collaboration, promote maximum cross and up-selling and support first-rate service across its investment banking, wealth management and […]
Art Technology Group, Inc., technology and solutions provider to e-commerce sites today announced a wide-ranging partnership agreement with independent IT service management, customer service management and government services solutions provider MATERNA Information & Communications. With the new status as preferred ATG partner, MATERNA becomes the first solutions provider in Germany to support the new ATG […]
Building and construction industry CRM solutions provider ACI BV today announced a partnership with Genius Connect for the Netherlands. The agreement provides the opportunity to use Genius Connect database connectivity capability to synchronize Microsoft Outlook with the ACI CRM database. ACI also seeks to provide services involved with implementation / configuration of Genius Correct and […]
LexisNexis Interface Software has announced the release of InterAction 5.5, the latest upgrade to its customer relationship management solution for professional services organizations. InterAction 5.5 seeks to extend firms’ ability to leverage relationship intelligence in the global marketplace; expand the scope of data firms can centrally capture and manage; and provide new reporting capabilities to […]
Bellevue, Wash.-based CRM solutions provider Onyx Software Corporation announced the new edition of flagship product Onyx Analytics 3.0. Based on the Cognos 8 business intelligence platform, Onyx Analytics 3.0 promises a complete customer analytics solution to be tightly integrated with Onyx’ line of CRM and process management products for those in customer support, marketing, sales […]