Category: customer service

BlackBerry CRM Updated by ProTrak

May 02, 2011 | Business Intelligence, Business News, Cloud Based CRM, CRM Applications, customer service | 5 comments

ProTrak International recently announced the release of ProTrak Mobile 2.1, an upgrade to the BlackBerry component for its CRM application. ProTrak International is a provider of client relationship management solutions to the investment management community. In 2009, they announced full-scale integration with BlackBerry handheld devices for its CRM application. Slated for release in a few […]

Salesforce.com Case Study: Revving Up Cars.com’s CRM Initiative

Aug 19, 2010 | CRM Applications, CRM Articles, customer service, Salesforce.com | 0 comments

Cars.com is the most comprehensive destination for those looking to buy or sell a new or used car. Today, the site lists more than 1.8 million vehicles from 12,000 dealer customers, classified advertisers and private parties. That is a lot of inventory to keep. It hasn’t always been easy for Cars.com to manage the highly […]

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Salesforce.com and Facebook

Jul 24, 2010 | Business News, CRM Applications, customer service, Salesforce.com, Web-Based CRM | 2 comments

As the recession struck, most companies were either busy licking their wounds or trying to minimize sales losses. However, this was not the case for social networking titan Facebook. During this time period, Facebook had reached such astounding sales growth that it become more than it could handle, so they turned to another organization for […]

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Chesapeake Will Implement Vertex’s CIS

Jul 07, 2010 | customer service | 0 comments

Today, Vertex, a leading customer relationship management (CRM) solutions provider, announced that Chesapeake Utilities Corporation has selected its customer information system (CIS), eCIS+, to improve their business operations. Chesapeake Utilities Corporation is a utility company that distributes natural gas and electrics to over 165,000 customers. Chesapeake Corp. needed to address their growth and improve the […]

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Lithium Technologies and Genesys Partner Up To Optimize Social CRM Strategies for Customer Support

May 14, 2010 | Contact Centers, customer service, Lithium Technologies | 1 comment

Today, more than ever, companies must better understand their client and manage the quality of their customers’ experiences. Lithium Technologies and Genesys are working together to integrate Lithium’s community platform with Genesys’ Customer Service Software. The goal is to extend the social networking capabilities of Genesys and deliver an improved customer experience by incorporating community […]

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