This month, Consona announced the availability of the first version of Consona Knowledge Driven Support (KDS) at the Technology Services World conference in Las Vegas. The product debuted last October, and draws on technology from the former Onyx CRM and KNOVA KM applications, as well as from the recently-acquired SupportSoft eService suite. Since its release […]
Presentations at the annual TechCrunch50 conference just ended, and there were two Web 2.0 startups that could make wonderful improvements to enterprise software. Threadsy. Given the surge in social network integrations into industry platforms, Threadsy could prove a very popular—and easy—way to merge the various yarns people are so anxious to integrate. Looking at over […]
Corporates are discovering that wikis make handy tools for sharing information and for collaborating during internal projects. According to the Society for Information Management’s Advanced Practices Council (APC), these editable websites are fast becoming a part of mainstream corporate IT infrastructure. Companies that intend to make use of wikis should consider the following aspects so […]
A very interesting development is on the cards. Google Knol is a knowledge sharing platform launched by Google that encourages you to share your knowledge and in the bargain you make money via Google ads. The service is a being seen as a neat ploy by Google to get more exposure for its ads and […]
Easy Software UK scored a big one today, announcing that none other than the Premier League has standardised on its suite of Document Management solutions. Easy UK is a branch of Easy Software AG, provider of integrated document and email management, workflow and archive solutions. The wonderfully-named Premier League head of IT Simon Thunder reportedly […]
DataFlux, a provider of data quality and data integration software, announced that DSM Nutritional Products has implemented DataFluxtechnology to classify its internationally coded spend and materials data. The DataFlux technology is being used to implement a “ecl@ss” classification validation solution, which seeks to facilitate optimisation of corporate purchasing and to maximise the value and efficiency […]
LexisNexis is releasing a bunch of new stuff today, formally launching its client development solutions line, billed as “one of four strategic solution lines supporting the company’s Total Practice Solutions strategy to help professional services firms win.” (“Um, win what?” “Quiet, keep typing.”) The LexisNexis client development portfolio includes LexisNexis Martindale-Hubbell, composed of www.martindale.com and […]
Teleformix, a developer of CRM / eCRM software applications, is pleased to announce the upcoming release of ECHO 2.8. ECHO 2.8 is a solution designed primarily for actions of the individual agent in CRM and quality control processes. The ECHO platform seeks to more easily allow self-evaluation and monitoring of performance and reviews. Upgrades to […]
A sales performance survey just released by Boulder, Colo.- and San Francisco-based sales consultancy firm CSO Insights shows that there are more CRM sales these days, but salespeople are having a harder time of it. The key statistic stated that the percentage of sales reps making quota had remained steady, but quotas had increased an […]
Healthcare consultancy HBS Consulting has released Customer Relationship Strategies in the Medical Device Industry — The Role of CRM and Knowledge Management, a new strategy review regarding that niche industry. Study authors conclude that poor information and cumbersome processes seriously hamper the sales and service operations of medical device companies. The report illustrates implementing systems […]