Category: News

EDSify?

May 11, 2007 | News | 0 comments

EDS recently announced the signing of a customer self-services agreement with Voxify to support the company’s hosted speech applications. EDS’ Customer Self-Services is a managed, hosted service focused on interactive voice response and speech recognition enabling enterprises to provide self-service capabilities for delivering customer support, completing customer transactions and providing content-rich information. Voxify enables contact […]

Evolving

May 11, 2007 | News | 0 comments

A proper CRM industry news junkie hears about “revolution” in the biz all the time, but rarely is an “evolution” announced. Nevertheless, this week Sage Software did just that, with announced that it is “evolving its business organization to better address its customers by aligning business units more closely to its customer segments.” Sage will […]

Pharma CRM on the Cutting Edge

May 09, 2007 | News | 0 comments

According to the report entitled Pharmaceutical Customer Relationship Management by pharmaceutical business intelligence firm Cutting Edge Information, 92 percent of companies surveyed already have or plan to integrate several databases when they implement their CRM initiatives. “Pharmaceutical Customer Relationship Management” looks into “how top companies build solid business cases to attain sufficient resource backing for […]

KANA get a witness?

May 08, 2007 | News | 0 comments

KANA Software, Inc., a leader in multi-channel customer service, today announced its definitive agreement to purchase eVergance Partners, LLC, a CRM management consulting and systems integration firm. Financial terms of the acquisition were not disclosed. The acquisition is expected to be accretive to KANA for 2007, and is expected to close during the second quarter […]

Harvard Business School? That’s Intelliworks…

May 08, 2007 | News | 0 comments

Intelliworks, Inc., a provider of customer relationship management solutions for higher education, today announced that Harvard Business School has completed deployment of its software solution for the executive education program. The software seeks to enable the tracking of interactions across the life cycle of each participant from program inquiries to marketing campaigns to admissions and […]

Two volumes from the CRM bookshelf

May 03, 2007 | News | 0 comments

A couple of books on the subject that we all follow have been released this week. Long-time proponent of leanness in the industrial CRM world, Commence Corporation and CEO Larry Caretsky have released a tome they’ve entitled “Smart Practices That Pay: Leveraging Information to Achieve Industrial Selling Results.” The virtual dust jacket for the book […]

Kapow! Mashup! um…Java!

May 02, 2007 | News | 0 comments

Cue Batman fight-scene theme music… Kapow Technologies today announced that Switzerland-based SITA, a provider of IT business solutions and communications services to the air transport industry, has deployed the Kapow Mashup Server to integrate various applications into a single portal. SITA employed the Kapow Technologies’ “Visual Scripting approach” in building enterprise mashups. (Now with a […]

Allegis pledges Allegiance

May 02, 2007 | News | 0 comments

Allegiance, Inc., self-billed as a provider of enterprise feedback management solutions, today announced that it has closed on a $5.7 million round of funding led by Allegis Capital, with participation from existing investor TPP Capital Advisors. Nippon Venture Capital) also participated in the round. The Allegiance Active Listening System is a suite of six web-based […]

Teradata in the Union

May 01, 2007 | News | 0 comments

Representatives of Teradata announced today that UK-based Norwich Union, has selected Teradata to provide the customer relationship management software for its “Customer Value Management Program.” Norwich Union selected Teradata modules Communication Manager, Communication Director, Professional Services and the Financial Services Logical Data Model. This agreement extends the existing relationship with Teradata that recently developed the […]

Update updates Orgaplan

Apr 28, 2007 | News | 0 comments

Vienna, Austria-headquartered CRM solutions provider Update Software AG has taken over 100 percent of German CRM specialist Orgaplan Software GmbH. The purchase price in the amount of €5.8 million will be paid on basis of a two-year earn-out model. With approximately 200 customers, Orgaplan Software GmbH is said to be the leading provider of CRM […]