SiriusDecisions (Whoa, great name. A solid 9.7 out of 10 on the Astronomy/Science-Fiction Geeks Appreciation Scale) released some details on the upcoming Sirius Decisions Summit 2007. Execs from Autodesk, Dow Jones, EMC, Edelman, and SalesForce.com will be speaking at the show themed "Return on Integration." The shindig will be held May 16-18 at the Loews […]
Speech-recognition software Nuance Communications, Inc. has unveiled version 9 of its Nuance Recognizer (What else would they call it, really?), a speech recognition engine for speech-based customer care and voice search solutions. The development project is code-named Quantum and reportedly is the result of over 400 person-years of research and development. "Nuance Recognizer signals a […]
Mid-market CRM software provider Soffront Software Inc. today announced that Pavlov Media, Inc. (O, what a name – a solid 9.9 out of 10 on the CRMchump Truth In Advertising Scale) is employing Soffront CRM in its areas of customer support and communication with the purchase of further modules. Pavlov Media is a communications and […]
Pharmaceutical business intelligence firm Cutting Edge Information has released its report on industry CRM. Numbers in the no-nonsense entitled work “Pharmaceutical Customer Relationship Management” show that the average development time of the thirteen profiled CRM programs is 16.2 months. Among key findings were results indicating that the level at which a program runs – here, […]
Software provider CDC Software, a wholly owned subsidiary of CDC Corporation and general gobbler-up of smaller firms, has announced its signing of a merger agreement with CRM solutions provider Saratoga Systems. The acquisition is expected to be completed within approximately two weeks. Saratoga CRM solutions are designed for companies in the chemical, consumer product, energy, […]
This week, Proposal Software, Inc. CEO John A. Laurino took it upon himself to announce to press that the firm’s Spartanly-named Proposal Management and Production System (or PMAPS) is now integrated with LexisNexis InterAction client relationship management software. Synchronizing access to InterAction software with PMAPS, the data organized within InterAction can be directly accessed from […]
Reupping a contract in the business world is such a nice thing, isn’t it? It expresses the mutual fondness of two companies, it represents the satisfaction they have derived from mutual benefit, it states that two happy companies would do it all over again if they had the choice. It’s kind of like renewing marriage […]
TimeLinx Software, LLC today released TimeLinx CRM 5.0, a CRM solution which promises to integrate “time, task and expense tracking for client projects with sales and marketing data captured by traditional Customer Relationship Management systems.” TimeLinx CRM 5.0 is touted as having added or enhanced over 200 features. With the program, staff and managers across […]
And now, the pharma world is called upon to get in touch with customers via CRM. Pharmaceutical business intelligence leader Cutting Edge Information’s production of the week is a report entitled “Pharmaceutical Customer Relationship Management” begins with the arresting stat that “it costs a pharmaceutical company, on average, 62 percent more to attain a new […]
Astea International Inc., a provider of service lifecycle management solutions, today released its fourth quarter and year-end financial results for fiscal 2006. (Better late than never.) For the quarter ended December 31, 2006, Astea reported revenues of $5.7 million, an increase of 8 percent over $5.3 million in revenues for the same period in 2005. […]