Research firm The Aberdeen Group has released a study entitled “Contract Management: The Quote-to-Cash Cycle,” available on CRMToday.com. The study investigates what the Aberdeeners see as “the growing importance of contract management in customer relationship management.” In “Contract Management,” 189 participants were involved. I won’t spoil the ending for you, but some key figures showed […]
A little reading recommendation comes for you today from telephony/customer relationship management VendorGuru.com: A white paper entitled “Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor.” As a tease to the meat of the material, paper author Bob Embrey states that “Pre-planning is a critical and often neglected phase of deployment, as it links business […]
International Investment firm TII today announced the global launch of selektpoints, which seeks to be a “global pioneer of EMV loyalty programs.” Reported the online outlet Al Bawaba: “TII Chairman Mr. Adnan Al Bahar initiated proceedings in typical fashion with a bold statement. ‘We are proud to announce the global launch of the revolution that […]
Acxiom Corporation and Ticketmaster have announced their joining to integrate Acxiom’s Customer Data Integration and data enhancement capabilities with Ticketmaster’s state-of-the-art computerized ticketing and customer relationship management system. Under terms of the alliance, Ticketmaster will offer venues, promoters and sports teams enhanced CRM services including Acxiom’s Customer Data Integration technology. Headquartered in West Hollywood, Ticketmaster […]
Software House International, resellers of software and hardware, has announced the launch of an initiative to “develop services that add value on top of its sales.” Current primary product lines at SHI include Microsoft, McAfee and IBM. SHI has recently untaken a massive assessment of its own help desk capabilities and employed FrontRange IT Service […]
CRM software vendor Xtime, Inc. announced the scoring of a big win with in Newport Beach, California: Conant Auto Retail Group will be rolling out Xtime flagship ServiceCRM across its dealerships. The large chain notably includes Norm Reeves Honda Superstore, reportedly been America’s Honda sales leader 14 times in 15 years.
Dunkin’ Brands, hawkers of Dunkin’ Donuts and Baskin-Robbins sweet stuff, has announced that Atlanta-based Studiocom Interactive bagged the firm’s marketing duties for 2007. Studiocom was chosen to be the digital marketing agency of record from a multi-agency search conducted for Dunkin’ Brands by Boston-based firm Foghound. Under terms of the comprehensive agreement, Studiocom will provide […]
CRM software provider Infinity Info Systems has announced that Ohio-based Midstar CRM Solutions is “joining forces with their New York operations.” Midstar customers will now be offered Infinity’s mobility solutions, business intelligence tools and analytics in CRM implementations. Founded in 1987 and headquartered in New York City, Infinity Info Systems has recorded successful implementation of […]
In the opinion of CRMchump, doing anything for thirty years in a row is an admirable run. That noteworthy stretch of time was surpassed by SAS in 2006, a company which was able to report this morning that its 30th consecutive year of revenue growth had been achieved. The SAS revenue figure for 2006 ended […]
Verint Systems Inc. and Witness Systems, Inc. yesterday announced a “definitive agreement” via which Verint will acquire Witness for $27.50 per share in cash. The combined Verint/Witness portfolio includes solutions for quality monitoring; IP recording; multimedia interaction capture; speech and data analytics; performance management; contact center and enterprise workforce management; eLearning and eCoaching; customer feedback […]