Salesforce.com and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]
CRM software and services provider Chordiant Software has released a new version of its real-time conversation and interaction management application for organizations with high customer-interaction volumes. The new Recommendation Advisor 6.1 has the ability to come up with “Next-Best-Action” recommendations for agents based on the software’s understanding of the conversation between a call-center agent and […]
Coveo Solutions, Inc., is offering Coveo G2B for CRM, an application for bringing together data from diverse sources including salesforce.com, Siebel Systems, corporate intranets, tech support emails, customer support databases, and enterprise resource planning (ERP) systems. G2B also offers content analytics and graphical representation of data so that making sense of tons of data and […]
Intelestream, a Chicago-based software development company that sells automating sales and marketing products for businesses, announced today that it’s signed a partnership agreement with Interspire, a vendor of content management and e-mail marketing software. The companies say that Intelestream will customize, resell, and host the Interspire Shopping Cart, E-mail Marketer, and Knowledge Manager products. Intelestream […]
E-Gain is an established name in the field of multi-channel customer service and knowledge management software. E-Gain OnDemand, the hosted version of its EGain Service software suite., has completed 10 years today. E-Gain considers itself to be “the industry’s first-ever hosted enterprise applications software”. It aims to offer a single platform for multi-channel customer interaction […]
The audience for video games is zealous but fickle, and because of that, game studios have a unique challenge in attracting and retaining customers. While the tools they use are similar to those of other industries, studios have learned to be creative in the marketing tactics that support the effort. The video game industry considers […]
Maximizer Software announced its partnership with McObject to enhance mobile productivity on Maximizer’s mobile CRM offering for BlackBerry smartphone devices. With the new partnership, on-the-road sales professionals, business owners and others relying on popular BlackBerry devices will be able to store more critical data from Maximizer CRM onto their mobile device. The Perst Lite object-oriented […]
CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, recently announced that its Pivotal 6.0 CRM software suite has been named by ISM Inc., a premier CRM consulting firm, as one of the “Top 15” CRM software packages in the enterprise category for […]
The Nelson Mandela Metropolitan Municipality is readying a R46 million citizen relationship management (CRM), billing, financial and enterprise resource planning (ERP) system for its debut in October. The system forms part of the metropole’s Project Connect that is based on Microsoft .Net technology and a service orientated architecture that integrates 27 discreet legacy systems into […]
It appears that even the most “social” business functions of marketing and sales are not perfectly happy with the way social CRM is shaping up. These functions would rather have commissions and sales instead of a community. What I don’t get is that even when they have a good thing going they are getting into […]