Everyone, it seems, is picking up on CRM. On Saturday (really), Gulfshore Technologies, Inc. representatives announced that Bonita Springs, Fla.-based medical spa facility Facial Esthetique has chosen the Gulfshore collaborative internet Office suite to manage processes in their e-commerce website, CRM management and back office. The Facial Esthetique medical program is run by owner Grace […]
In Europe, customer service is at what must be an all-time low while the best of CRM and ERP systems can be neutralized without a change in mentality. So say advisors at the Customer Value Group, whose recent report on customer service in the United Kingdom and on the Continent is shocking indeed. The research […]
Infosys Technologies representatives announced that Zurich Financial Services, a leading financial services organisation in Europe, has implemented the Finacle Universal Banking Solution. The Zurich Banking Business Unit replaced extant legacy systems with Finacle core banking and CRM solutions in an effort to standardize its processes and systems across its banking brands Zurich Bank, Dunbar Bank […]
Wichita, Kansas-based RealMetrics, LLC, a producer of performance metrics based on systematic testing of online service providers, representatives closed out their work week with the announcement of the addition of a new metric for performance monitoring. Said metric seeks to measure the performance of technical support response time for shared hosting and VPS hosting providers. […]
Open Solutions Inc., a provider of integrated enabling technologies for financial service providers, has announced an agreement with Celero Solutions. The Canadian subsidiary of Open Solutions Canada and Celero representatives have inked a contract involving a comprehensive suite of Open Solutions’ strategic products to the Calgary, Alberta-based organization for US $21.7 million. The transaction includes […]
Law firm help-desk services specialists Keno Kozie Associates, Ltd. have announced that expansion to and enhancement of its flagship Law Firm Help Desk service to include 24 x 7 end-user support. This appears to be a bit of a short-term gamble for the firm, as no increase will be seen in prices despite the addition […]
In one of the oddest press releases seen by CRMchump, a creative release-writing type at Taliferro today announced that “to liferro” has become a verb within company parlance and with its customers. Claiming that Taliferro customer service representatives have been “increasingly hearing the expression ‘liferro that!’ from its customers.” The would-be wordsmiths also offer a […]
Saratoga Systems has been chosen as CRM software of choice by cross-channel train firm Eurostar. The CRM was deployed in hopes of tightening (and “improving standards of”) communications between the four Eurostar sales teams dealing with leisure and corporate markets in France, Belgium and the United Kingdom. The new software is intended to improve standards […]
Officials from Database Solutions, Ltd., a CRM and technology company specialized in the insurance industry, have announced plans to open a new database web development subsidiary, citing a “dramatic” increase in requests for customized sites. The subsidiary will focus on large-scale projects valued at over US $25,000 and will not include web stores or standard […]
Representatives of Kintera, Inc., the software provider specializing in non-profit organizations, have announced the selection of the Kintera Sphere platform by the Marine Corps Scholarship Foundation. The Marine Corps Scholarship Foundation provides financial assistance in the form of scholarships for higher education to children of Marines and former Marines; the Corps will implement the platform […]