Meanwhile, on The Continent, DMBulletin.com is reporting a new CRM strategy is in the works for automobile manufacturer Nissan. Called by some an out-and-out “CRM offensive,” the Nissan strategy will entail a series of pan-European customer relationship management initiatives. Figure those wanting a part in this gig to be circling right about now. The Japan-based […]
Representatives of Raleigh, N.C.-based SplendidCRM Software, Inc. today announced a pair of new releases with which it hopes to create an “ideal cross-platform CRM” for tight integration with back-office systems. The programs are entitled SplendidCRM 1.2 for Microsoft Windows Server 2003 and SplendidCRM 1.1 for Novell SUSE Linux Enterprise Server 10. Also announced by the […]
All over industry and British media yesterday was a bit of sad news coming out of England. Zurich insurance firm has announced that 730 jobs will be eliminated at three British call centers, with the Newcastle call center taking a deadly 505-job hit. The Newcastle operation has been given a maximum of seven months to […]
Cupertino, Calif.-based Chordiant Software, Inc. announced a key hire today in Prashant K. Karnik, who was named company vice president / general manager of professional services. Karnik will be responsible for worldwide customer delivery and implementation and will reports to CEO / President Steven R. Springsteel. Karnik comes to Chordiant with 25 years of experience […]
Gotta love an awards show. And in this industry, nothing grabs attention like Gartner. Gartner, Inc. officials today announced the six finalists for their CRM Excellence Awards, to be presented at the Gartner CRM Summit in Chicago running September 11 to 13. The awards will be given in two categories. In the category of “Excellence […]
Tel Aviv-based Commit Business Solutions, a management software solutions provider for small- to mid-sized computer service and support businesses, has announced the launch of its new QuickBooks Link. Certainly no mean feat, either, considering the embattled state of its home nation. “Integrating with Intuit QuickBooks was an obvious decision on our part,” announced Commit CEO […]
Representatives of Selectica, Inc., a vendor of sales execution and contract management products, has announced financial results for the first quarter of fiscal year 2007. While the results for the term ending June 30 were in no regard stellar, they were positively dark for some high-ranking employees there. Revenue for the quarter was US $5.2 […]
Another data mining tool that will scour the internet for customer data. Blogs, message boards, chat rooms are mined by this tool from Umbria. Umbria Accent visits open forums and any place in the online universe that shares data. The data gathered by Umbria Accent is categorized according to age, sex, demographics, etc. The data […]
According to a Gartner prediction, year 2008 will see one-third of the CRM application vendors taking part in a consolidation or acquisition deals. The activity seems to be moving from the enterprise sector to the midmarket players. A break-up of vendors who are into acquisitions includes holding companies, ecosystem providers and transitional vendors. Gartner gives […]
Representatives of all-important consulting firm Gartner, Inc. have announced two new offerings within the Gartner for IT Leaders product suite, entitled “Application Management” and “Business Process Improvement.” Gartner for IT Leaders seeks to align an IT leader’s specific job-related challenges with the appropriate Gartner analysts and insight, and connects clients to IT peers who share […]