Etelos, Inc. has announced the release of updated versions of Etelos Projects™ (project management) and Etelos CRM™ (customer relationship management). The updated versions of these applications, including Etelos Projects for Google Apps, Etelos CRM, Etelos CRM for Google Apps, and Etelos CRM for iPhone™, are now available in the Etelos Marketplace™. Etelos has added its […]
ISM Inc, Customer Relationship Management (CRM) and Contact Center strategic advisors, operating out of Bethesda, Maryland, has included Sage in its Top 15 CRM Small & Medium Business Software Award winners for 2008. Sage products are a regular feature at these awards; Sage CRM received the ISM award for the sixth consecutive year, while Sage […]
Hospitallbroeders, the Dutch healthcare foundation, has selected the customer relationship management software from Saturn Corporation With Eprisa in place, the hospital does not have to worry about unauthorized access to data as the software allows access to information based on user profiles. John Mitchell, the foundation’s executive director, said: “After considering several alternatives, we selected […]
Ribbit Corporation, a VoIP company, has added a service that allows users to push voicemail from their cell phones to a Salesforce database. This updates customer records and facilitates sharing of data. Voice messages are automatically converted to text, thus eliminating manual text entry. The new feature introduced by Ribbit allows “conditional call forwarding” wherein […]
Kapow Technologies develops enterprise mashups that intends to make business intelligence more pervasive in an enterprise setup. One such product Kapow OnDemand gathers relevant data from the net and adds it to a spreadsheet. This eliminates manual drudgery and the man hours saved can be utilized more effectively in doing more productive work. “Today’s CRM […]
Amdocs Limited has reported that for the most recent quarter that ended March 31, 2008, it achieved revenue of $774.3 million. This is almost a 10% increase over earnings in the past year for the same period. Dov Baharav, chief executive officer of Amdocs Management Limited, said the company’s officials “recognize that there is uncertainty […]
An article on the website Customer Strategy titled CRM: The comeback kid has an element of humor for me. I mean it’s becoming so regularly monotonous to hear that CRM is going strong/will make a comeback inspite of so many deployment failures. I guess if there is one technology that is making its vendors and […]
A new CMO Council study only confirms what most business owners begin to suspect after investing a few hundred dollars in CRM and not getting any results. Marketers generally fail to make proper use of CRM data. Of the companies studied in the report, only 16 percent rated themselves as effective with CRM; the majority […]
Soffront has won the 2008 CRM Excellence Award given every year by the Technology Marketing Corporation Customer Interaction Solutions® magazine. The magazine has been delivering quality CRM information since 1982. “We are pleased to receive this prestigious award for the third year in a row,” said Manu Das, Soffront president and founder. “As the leader […]
Bungee Labs™ has announced the release of its development and hosting platform-as-a-service (PaaS) to build web applications that integrate SaaS CRM applications that have hitherto worked in isolated silos. CRM solutions from companies as diverse as NetSuite, Oracle, and Salesforce.com can be integrated with multiple data sources ERP systems, Microsoft Exchange, scheduling and inventory management […]