A bit of mysterious information in the reporting of a story of out Nigeria this week. Houston, Texas-based PassportUSA is making moves to facilitate the introduction of the Nigerian e-commerce market. The conflict of information begins with just how far along this implementation is. According to TMCnet, citing wire African News Dimension, PassportUSA is in […]
PR representatives from Indianapolis, Ind.-based data infrastructure software producer Pervasive Software Inc. announced that digitalKnowledge Inc. has selected Pervasive integration solutions to tie in with its suite of service offerings. Using Pervasive data integration software that includes more than 150 application and data resource connectors, the professional services firm can now help clients view and […]
Cupertino, Calif.-based service resolution management application vendor KNOVA Software, Inc. has announced the reception of its third consecutive CRM Excellence Award from Customer Interaction Solutions magazine for its KNOVA 6.5. Customer Interaction Solutions magazine is published by the Technology Marketing Corporation alongside their three other influential trade publications, Internet Telephony, SIP Magazine and IMS Magazine. […]
International research and consulting firm The Customer Respect Group today released a few frankly damning findings from their “Second Quarter 2006 Online Customer Respect Study.” Sponsored by on-demand sales methodology firm Select Selling and focusing on leading CRM vendors, the study, according to its authors, “is the only is the only one to bring an […]
Hawthorn, Australia-based Platypus Systems Pty Ltd today announced the release of BridgeCRM v.5, its CRM desktop software designed for medium-sized organizations. BridgeCRM promises to provide efficacious collection and management of information for use in company communication services; the product is designed as a multi-user solution and is said to be deployable easily enough that a […]
CRM solutions provider Saratoga Systems announced the appointment to the team of Rich Koch as vice president of marketing. Koch brings his sales portfolio most recently from Avolent Inc. and a résumé which includes stints as Metreo corporate marketing vice president and marketer at Emdeon (née Healtheon / WebMD). Primary on the Saratoga Systems agenda […]
Bethesda, Md.-based software testers ISM Inc. have awarded their first Real Time CRM Awards. In press material announcing this year’s winners, the goal in the nods was because “CRM applications are maturing, with the ability to provide up-to-the-minute data and insight into corporate performance, and the new awards recognize these developments.” The merit of the […]
Another report from Gartner, “Forecast: CRM Software, Worldwide, 2005-2010” has been released. As noted in the “Magic Quadrant” report, this survey indicated expansion in the industry and growth unseen since the early part of the decade. According to the report, license revenue grew by 4.8 percent to $3.6 billion in 2005, finishing well ahead of […]
Gartner’s much anticipated “Magic Quadrant for European CRM Service Providers” has been released for 2006. As a review of the state of the CRM project market, the Magic report seeks to identify the top delivery partners. Winners in this year’s survey include Accenture, Capgemini, Deloitte, IBM Business Consulting Services, who were given nods as notables […]
Intelliworks makes another move: Today, the higher education CRM market leader announced a partnership with Massachusetts-based higher education data integration solutions provider Nolij. Under terms of the agreement, the companies will jointly develop an integrated data mapping and load interface between the Intelliworks Relationship Manager software and constituent student information systems using the Nolij Transfer […]