Telecom software solution and security services firm AsiaInfo Holdings Inc. today announced a CRM platform developed for Shanghai Unicom. In what is becoming an increasing trend in the far east, AsiaInfo has been contracted to produce solutions so that Shanghai Unicom may manage the customer life cycle in its entirety, from pre- to post-sales customer […]
In India, CRM systems are making their way into the massive container freight stations market. The latest big fish to enter the CRM pond is Saurashtra Containers; this container freight station will be operational by the end of April in Mundra, Gujarat, and reportedly the number one priority in the business plan will be on […]
Tata Motors, an Indian vehicle manufacturer with 22,000 employees and one million customers, has implemented the comprehensive CRM software Siebel Automotive. The program has been integrated with SAP applications including inventory and warehouse functions.
CRM and ERP systems provider Scribe Software representatives took a little time to pat themselves on the backs this week, announcing some preliminary results from Scribe implementation at ADESA Inc. ADESA purchased Scribe Insight and the Salesforce adapter program from Scribe and reports better results than ever. ADESA, Inc. acts mainly as an auction house […]
The AMR research piece entitled “SOA May be an Early Hit in the Midmarket” cited small- and mid-sized market enterprise software producer SYSPRO as at the “forefront” of SOA technology and distributed computing. SYSPRO was noted by researcher Dennis Gaughan for its excellence. “SOA might level the playing field,” Gaughan speculated, “making it quicker and […]
Business intelligence software provider MicroStrategy has announced that Micro Center selected MicroStrategy to be its strategic enterprise reporting and analysis standard. Micro Center is a subdivision of computer retailing giant Micro Electronics, Inc. MicroStrategy will support multiple business intelligence applications for Micro Center, with applications to include analysis, marketing and category management functions. “The MicroStrategy […]
The open source ERP / CRM solution Opentaps is set for official unveiling at the MySQL Users Conference in Santa Clara, Calif., later this month. Opentaps is a fully integrated ERP / CRM suite that works with open source databases to offer scalable solutions for accounting, customer service, inventory, manufacturing, warehouses and such. The software […]
Storage provider firm Quantum Corporation announced the bestowal of two customer service awards today. Quantum scored Omega Management Group Corporation’s NorthFace ScoreBoard Award for customer service and a 2006 Best Practices award from the Service and Support Professionals Association. Quantum was notable in receiving these awards as the only storage-based firm to win either. The […]
Billing, customer service and human resources provider Convergys Corporation yesterday announced its Infinys Rating and Billing and Mediation software fully operational at Sri Lanka Telecom, Sri Lanka’s major telecommunications provider. The Infinys implementation represented the largest IT project ever performed by Sri Lanka. Over the course of the project, Convergys provided business analysis; implementation and […]
In a report entitled “Mexico: A solution for the US Hispanic Market?” independent market analyst Datamonitor concludes that Mexico will continue to play host to offshore customer care outsourcing for years to come. With the continuing increase in both population and spending power within the Hispanic and Spanish-speaking markets in America, Mexico’s leading position in […]