AsiaInfo has announced development for Shanghai Unicom of a customer management platform. Facing the ever-increasing challenges of an ever-increasing market, Shangai Unicom sought a platform to keep up with user growth and tightening competition. AsiaInfo CEO / President Steve Zhang promised his company’s platform would “give Shanghai Unicom a deeper understanding of customer needs and […]
The HEAT product suite has earned FrontRange customer recognition as the “Best Help Desk Solution, Best in Americas” at the 2006 Contact Center World Members’ Choice Awards. Contact Center World is a contact-center industry global support organization, and 2006 marks the fourth year such awards have been bestowed. The award was the result of the […]
“Success Strategies for Leveraging Customer Intelligence,” a report released by the Aberdeen Group, named Sage CRM SalesLogix user by conference and trade show business services provider Conferon Global Services, Inc. an International Success Strategy winner from among eight hundred such firms. Conferon Global was singled out for its 35% improvement in customer acquisition rates, thanks […]
OfficeTalk 4.5, the recent upgrade to Softalk’s popular CRM software, has been announced by the company. The Softalk promise between OfficeTalk 4.5 is “to improve productivity and simplify administration by providing one central place to organize business information such as contacts, appointments, telephone calls, e-mail, letters and other documents.” Simply put, OfficeTalk 4.5 is packed […]
Luxembourg-based CRM product provider Transcom WorldWide SA announced their $1.5 million investment in Cloud 10 Corporation, giving Transcom a sixty percent stake in the firm. Key to the acquisition was the inroads Cloud 10 would provided: Based in America, Cloud 10 employs American-based agents. “This partnership presents Transcom with the perfect opportunity to enter the […]
CDC Corporation subsidiary CDC Software, an enterprise software applications provider, today announced the signing of the definitive agreement to purchase c360. c360 is a global provider of CRM extensions, solutions and development tools. With 450 authorized partners to its credit, c360 is a privately-held company with over 1,000 customers. Microsoft Dynamics gave c360 the nod […]
Calculations in a recently released report from AMR Research shows that performance management spending may hit $23 billion in 2006; hot items include business intelligence and dashboards. Indeed, another scintillating tidbit presented in the report is the forecast of a $5.22 billion total for the dashboard and scorecard market segment, equaling a growth rate of […]
Semiconductor company Avago Technologies announced the award of a $236 million, ten-year service contract for the provision of global information technology services and operations management to HP. HP will perform IT outsourcing that includes application, desktop, network, print and server management; IT help desk services are also included. As part of the agreement, HP will […]
CRM magazine has announced their holding of a free web seminar regarding strategic CRM. Under the heady and promising title of “Moving from Tactical SFA to Strategic CRM: Increase Revenue, Resources and Productivity for Your Sales Organization,” the seminar begins May 3 at 2pm Eastern Standard Time. Promising to educate those tuning in to the […]
Financial data made public by Kintera Inc. shows that that company’s customer base continues to expand, as first quarter 2006 saw $8.8 million in new contracts and a whopping 300 new client organizations garnered by Kintera. Kintera representatives cited their solutions in the non-profit area as having made the difference. The new social CRM system […]