Customer relationship management (CRM) enables companies to become more customer-centric, which means that your business can keep your customers happy and wanting more. Using online CRM software is beneficial for customers, businessmen and employees in customer support companies. Leveraging online CRM software can help your business retain customers and establish stronger relationships. By using contact […]
Recently, Zoho announced it has added new integration features for Google Apps. The integration allows Zoho CRM and other Zoho Business tools to display data in Gmail messages. Zoho has expanded its service portfolio to go beyond just CRM and they now host over twenty-four services. Although Google Apps and Microsoft are competitors of Zoho, […]
The overall goal of small business CRM (Customer Relationship Management) is to find, attract, and win new clients with the hopes to retain the clients that a company already has. Additionally, organizations implementing small business CRM look to bring back former customers and reduce the costs of marketing and sales support activities. However, merely implementing […]
Recently, it was announced that vTiger, a provider of free open source CRM, will be teaming up with the Open Learning Centre to deliver CRM on demand to organizations in the UK. vTiger’s free CRM solution provides a complete set of CRM capabilities such as sales force automation, marketing automation, activity management and customer support […]
Recently, Idea2, a provider of cloud CRM solutions for small and medium businesses (SMB), announced that their SMB CRM would be available through the Google Apps Marketplace. Idea2’s cloud CRM solution improves customer retention and acquisition by easily arranging customer data and accelerating information flow. Idea2’s integration with Google Apps provides SMB CRM solutions with […]
Small businesses have much different needs than larger businesses and bustling organizations. Many small businesses have departments with only one person in each. Others are run only by one person and some are larger with several people doing different jobs. Small businesses have smaller budgets, needs and workforces. One thing that both small and large […]
Looks like Google is determined to remain competitive in the small business CRM market, as today they announced they are closing an acquisition of DocVerse, a service facilitating collaboration around Microsoft Office documents. Given the number of small businesses managing CRM via free online applications, this could be big news. San Francisco-based DocVerse has previously […]
Today, Zoho announced the production release of Zoho Reports, their online reporting and business intelligence tool. Zoho CRM products are wholly web-based, and Zoho Reports emerges with a new pricing model and features after two years in beta. It was formerly known as Zoho DB, and it facilitates data analysis for database administrators and developers. […]