Need to manage change within the network prolongs time to market for new services; tighter link between marketing and network planning functions is essential ORLANDO (December 08, 2009) – At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results of an independent survey that explores the […]
Industry performance record set for charging of 120 million prepaid subscribers ORLANDO (December 08, 2009) – At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today unveiled the breakthrough results of a benchmark that tested the Amdocs Convergent Charging product on cost-effective, IBM Power blade servers. The results validate […]
White Paper Explores Enhancing the Customer Experience through Multi-Channel Service Vienna, VA (December 07, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into enhancing the customer experience by providing multi-channel service options. The white paper entitled […]
Robert Aldrich Recognized for Outstanding Performance as a Financial Professional in the Business Services Category Vienna, VA (December 03, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature Chief Financial Officer, Robert Aldrich was named CFO of the Year – Business Services in the Washington Business Journal 3rd Annual […]
New Case Study Unveils Successful Bankâ??s History of Dedication to Customer-Focused Values Using Cutting-Edge CRM Technology Indianapolis, IN (December 03, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the success story of long-time Consona […]
New features enable users to create new themes and custom mobile views, and strengthens integration capabilities around industry-leading CRM platform CUPERTINO, Calif. (December 02, 2009) – SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced the general availability of Sugar 5.5 which includes a new web services framework, platform […]
SugarCRM expert John Mertic authors book on how to create custom business applications on SugarCRM Cupertino, CA (December 01, 2009) – SugarCRM, the world’s leading provider of open source customer relationship management (CRM) applications, today announced the publication of “The Definitive Guide to SugarCRM: Better Business Applications” by SugarCRM expert John Mertic. The book, published […]
Banner Year for ShipServ VP Marketing John Watton; Also Honored with CRM Magazine Elite Award and Gartner Award for Marketing Optimization SAN MATEO, CA (December 01, 2009) – Marketo, the revenue-focused marketing automation company, today joins the industry in congratulating ShipServ VP Marketing John Watton, a Marketo customer since 2007, for winning ‘Marketer of the […]
Topic Explores How Building a Corporate Culture â?? or Cult â?? Focused on the Customer Leads to Amazing Experiences Vienna, VA (November 30, 2009) – Parature, a global leader in on-demand customer service software, announced today a free white paper and webinar offering organizations insight into building a corporate culture that is focused on the […]
Amdocs marks United Nations’ Universal Children’s Day with activities to support more than 3,500 children across four continents; company launches global donation drive for UNICEF ST. LOUIS (November 23, 2009) – Amdocs, the leading provider of customer experience systems, continues to support the Universal Children’s Day celebrated on November 20. Amdocs has launched several volunteering […]